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K
Karen279805928cak
Participant
January 18, 2023
Question

Adobe Acrobat Pro won't save an edited PDF

  • January 18, 2023
  • 2 replies
  • 808 views

Adobe Acrobat Pro version: Continuous Release/Version 2022.003.20310/64-bit

OS version: Windows 10

 

Issue: 

Opened saved Adobe pdf (tried with # of different files)_

Edited (removed an image)

Saved as pdf with same name 

 

Expected Result: save successful

Actual Result: not saved with message "Adobe has encountered an error and needs to close." then closing

This topic has been closed for replies.

2 replies

K
Karen279805928cakAuthor
Participant
January 18, 2023

Adobe Acrobat Pro version: Continuous Release/Version 2022.003.20310/64-bit

OS version: Windows 10

 

Issue: 

Opened saved Adobe pdf (tried with # of different files)_

Edited (removed an image)

Saved as pdf with same name 

 

Expected Result: save successful

Actual Result: not saved with message "Adobe has encountered an error and needs to close." then closing

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 18, 2023

Hi @Karen279805928cak 

Hope you are doing well and sorry to hear that

What is the workflow you are doing to save as PDF with the same name? A small video recording of the same would be very helpful.


As you already have the recent version 22.3.20310 installed please try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 18, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

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