Uninstall Acrobat and the Creative Cloud Desktop Application using the Cleaner tool:-
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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Whenever I open Acrobat DC on my MacBook Pro the software immediately quits.
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Translated Report (Full Report Below)
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Process: AdobeAcrobat [34695]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 22.001.20085 (22.001.20085)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2022-03-22 11:34:31.5805 -0700
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Anonymous UUID: 9403D1C8-B467-A3F1-105D-B54C5887CEA3
Sleep/Wake UUID: 62FFBAC0-3CFB-432D-9656-D8CBEBD2337A
Time Awake Since Boot: 76000 seconds
Time Since Wake: 12490 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000888
Exception Codes: 0x0000000000000001, 0x0000000000000888
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [34695]
Does anyone know of a solution to get it running again?
I've already uninstalled and reinstalled it twice. I've also logged out and back into my CC account. Neither fixed the behavior.
We are sorry to hear that.
Please follow the steps below in the order they are defined to perform a clean uninstallation and reinstallation of Acrobat to resolve the issue:-
Uninstall Acrobat and the Creative Cloud Desktop Application using the Cleaner tool:-
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Delete all Adobe folders located at /Library/Application Support and ~/Library/Application Support.
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Hi there
Hope you are doing well and sorry to hear that.
Please go through the help page https://helpx.adobe.com/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acroba... and see if that works for you.
Regards
Amal
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I am having the same problem and following the direction on that link has not fixed it. Is there someone we can talk to?
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We are sorry to hear that.
Would you mind sharing the version of the application and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.2.20191. Go to Help > Check for updates and reboot the computer once.
Also, a small video recording of the steps you are doing and the issue you are experiencing would be very helpful.
Regards
Amal
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I'm having the same problem with acrobat quitting unexpectedly on my Mac.
I work on pdfs everyday and is a large percentage of my workday is using acrobat to preflight our pdf files. Is there anything else I can do to fix this?
Thanks
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We are sorry to hear that.
Please follow the steps below in the order they are defined to perform a clean uninstallation and reinstallation of Acrobat to resolve the issue:-
Uninstall Acrobat and the Creative Cloud Desktop Application using the Cleaner tool:-
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Delete all Adobe folders located at /Library/Application Support and ~/Library/Application Support.
Delete All Adobe preferences from /Library/Preferences and ~/Library/Preferences.
Restart the machine.
Install Acrobat from the link below:-
https://helpx.adobe.com/download-install/kb/acrobat-downloads.html
Launch Acrobat and Sign in to activate it.
Let us know if you still experience the issue and need more help.
Regards
Amal
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I tried the process one more time to make sure I didn't miss a step and the crashing is resolved. Is there any explanation why this would have occured out of the blue? I work in acrobat extensively on a daily basis. I had not made any changes to the program and acrobat was working properly 1/2 hour before that. Any information on why this happens would be greatly appreciated.
Thanks
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We are glad to hear that the issue got fixed for you and that the crashing has stopped. Let us know if the application crashes again, as we may need fresh logs to find out the root cause of the crash. https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html
Regards
Amal
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Hiya, Im really stuck.
adobe acrobat quit unexpectedly
I need this working today, its not fun having apiad subscription and this is not working for me.
I cant open the package, it just stops, white screen, nothing else.
I've reinstalled it a number of times on my PC.
I had it before working, i have NORTON running.
I'm not a computer TECH head, so i need some simple advice to help me get it working.
If there was an older version on the web i can download for free right now, i would use it.
HELP ME PLEASE LOVELY SUPPORT PEOPLE!
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Hi there
Hope you are doing well.
Do you get any error message when the application quits unexpectedly? A small video recording or a screenshot would be very helpful.
Are you on Mac or Windows OS? If you are using a Mac machine, please go through the help page https://helpx.adobe.com/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acroba...
If you are on Windows, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
Regards
Amal