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Adobe Acrobat slow to respond

New Here ,
Dec 15, 2023 Dec 15, 2023

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Recently when dealing with PDFs in acrobate it has become very slow. What would cause this

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General troubleshooting

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New Here ,
Dec 19, 2023 Dec 19, 2023

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I am also having major issues lately. When I open a PDF it opens properly and I am able to see my document and then suddenly the program is "Not Responding". Not sure what to do about this as I have the current Adobe Acrobat Upate and have uninstalled and reinstalled the program.

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New Here ,
Dec 26, 2023 Dec 26, 2023

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My personal Acrobat takes at least a minute before it will allow me to do anything.  Also, I usually convert files into PDFs and email them as attachments in Outlook. I normally do this right from Acrobat. Now when I try to do this nothing happens. No messages, nothing. I just found out today that my company is also having this issue. 

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Adobe Employee ,
Dec 27, 2023 Dec 27, 2023

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Hi @Holley34293281ugis 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X  installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

~Amal

 

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New Here ,
Jan 03, 2024 Jan 03, 2024

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Also having several users complaining the past few weeks of slow performance

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Adobe Employee ,
Jan 04, 2024 Jan 04, 2024

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Hi there

 

Have you tried the steps suggested earlier?

 

Also, go to Preferences (Ctrl,CMD+K) > Page View > Under Rendering, Uncheck 'Use page Cache' > click OK and reboot the application and check if that works.

 

Let us know how it goes.

 

~Amal

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Community Beginner ,
Jan 04, 2024 Jan 04, 2024

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Same here - freezes, hangs, unresponsive behaviour after opening the application. I think it is since the last update like that. Using version 2023.006.20380 of Acrobat Pro.

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New Here ,
Jan 12, 2024 Jan 12, 2024

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Same here. Its been this way for 2 or 3 weeks for me, slow and crashing at opening documents.

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New Here ,
Jun 22, 2024 Jun 22, 2024

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It's June and it is still PAINFULLY slow. It should take me 2 hours to add 2 sentences to a file.

Yes, I have tried all the steps above.  This is an issue going back years. Confused as to why this can't be fixed.

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Adobe Employee ,
Jun 24, 2024 Jun 24, 2024

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Hi there

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.

 

If it still doesn't work, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

 

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Explorer ,
Jun 25, 2024 Jun 25, 2024

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Hallo Amal,

wieso schreibst du noch immer den gleichen Schwachsinn zur Fehlerbehebung wie schon seit 8 Monaten?

Diese Fehlerbehebungen wurden schon hundertfach von Anwendern (und mir) hier im Forum getestet - mit keiner Verbesserung! Das Adobe CC-Protokoll dient nur zur Protokollierung von Fehlern, richtig? Also was soll das Protokoll aufzeichnen wenn es keinen Absturz gibt, sondern der Pdf beim aufbauen am Monitor unendlich lange braucht und somit ein Zommen fast unmöglich wird, hier benötigt man für die optische Kontrolle eines Pdfs mehrere Stunden! Übrigends: Gleicher Effekt bei neuen M3-iMacs!

Auch wenns sinnlos ist: Hier ein hochgeladenes Video zur Visualisierung: Der Pdf wird im Acrobat geöffnet und die Darstellung am Monitor verhält sich so wie im Video angezeigt. Unterstützender Hinweis für Adobe: Im Video sind nur einige Sekunden des Pdf-Aufbaues zu sehen, in real baut sich der Pdf unendlich lange auf.

 

Vor etwa 2 Monaten hast du geschrieben, dass die Techniker von Adobe mit Hochdruck an einer Lösung arbeiten! Inzwischen besteht das Problem INGESAMT seit etwa 8 Monaten! Wo sind die Techniker?

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Adobe Employee ,
Jun 25, 2024 Jun 25, 2024

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Hi there

 

We are sorry to hear that the issue still exists, please try to turn off the protected mode for testing and see if that works. Go to Preferences (Ctrl,Cmd+K) > Enhanced Security > Uncheck 'Enable protected mode at startup' > click OK and  reboot the computer once.

Note: Please turn on the security after testing to avoid any security risk.

 

~Amal

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Explorer ,
Jun 27, 2024 Jun 27, 2024

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Hallo

bewirkt GENAU nichts!

Uns tut es nicht leid, sondern für uns ist es eine Frechheit den zahlenden Kunden so einen Mist aufzutischen! Für uns und viele andere ist ADOBE Acrobat mit seinen Fehlern seit Monaten mit sehr viel Zeit und Kosten verbunden. Leider ist ADOBE und deren Techniker seit 8 Monaten nicht fähig, einen nicht funktionierenden Acrobat zu fixen.

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Adobe Employee ,
Jun 27, 2024 Jun 27, 2024

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Hi there

 

Please share the logs as requested earlier so we can isolate the issue for the fix.

 

~Amal

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