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angelal4655315719927548
Participant
July 22, 2021
Question

Adobe Acrobat Tracker "disappearing reviews"

  • July 22, 2021
  • 1 reply
  • 488 views

Our team uses Adobe Acrobat Pro DC - Continuous Release, Version 2021.005.20058 on Windows 10. 

When accessing the Tracker from Acrobat, then selecting a review within the tracker, if a review date is changed or a review deleted (within the Tracker), all active reviews (within the Tracker) will disappear. 

The only way to resolve is to close Acrobat and open the application again. If Adobe Acrobat is left open then the program will crash.

This happens all the time. Any ideas? Any new bugs? 

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 23, 2021

    Hi Angela

     

    Hope you are doing well and sorry for the trouble. As described, if a review date is changed or a review deleted (within the Tracker), all active reviews (within the Tracker) will disappear.

     

    As you have the latest version, please try to repair the installation from the help menu and reboot the computer once.

     

    If it still doesn't work, please try to reset the Acrobat Preferences as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    You may also try to create a new test user profile with full admin rights and try using the application there and check.

     

    Regards

    Amal

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