Adobe Acrobat XI Pro

[Lisa33758504u3e6]

Good day,

I purchased Adobe Acrobat XI Pro from you a few years back and I’ve recently replaced my PC and tried to install Acrobat XI Pro, but it gives me an error saying that the license has been revoked. 

I deleted the program from my old PC because I thought that it would be too many devices using the same product with the same serial number.  I have it on one other device and I understand that I can use it on two devices – just not at the same time – which is how I have always used Acrobat XI Pro since I purchased it without any problems. 

Please help me sort this out. 

Thank you.

[try67]

> Acrobat is only available by subscription now.

That is not true. Go here: https://www.adobe.com/products/catalog.html#search=acrobat

Acrobat Pro 2020 is still offered for purchase, and it's not a subscription, but a perpetual license. It's probably the last Adobe application to do that.

[jane-e]

> Acrobat is only available by subscription now.

That is not true. Go here: https://www.adobe.com/products/catalog.html#search=acrobat

By @try67

1. It is true.
Click on the "Buy now" link for Acrobat 2020 Perpetual in your URL and you will get a "400 Bad Request" error. You won't be able to purchase.

2. See this Help page:

https://helpx.adobe.com/acrobat/kb/removing-acrobat-perpetual-from-upgrade-plan.html

3. I learned this yesterday when I was looking for the link for Perpetual. I reported both links on the Hub yesterday, so hopefully the Acrobat team will fix these pages.

Jane

[kglad]

in the usa i see:

[try67]

1. The link works fine for me, although I didn't go through with the complete purchase, of course. Just because a link didn't work for you it doesn't mean the product is not being sold any longer. If that were the case they would have removed it entirely from the list.

[jane-e]

If 2020 is still available, then this page (link is above) has false information. I have alread reported the discrepancy in the Hub.

Jane

[kglad]

@RivendellH 

did you (try to) purchase acrobat 2020?

[try67]

You stopped highlighting too soon... This is about the purchasing of upgrades, not of the full license, which is still available, if I understand it correctly.

[jane-e]

@try67 

I just read the rest of the help page and agree with you. I am quite happy to be wrong and am very glad the perpetual version is still being sold.

The "400 Bad Request" message threw me off.

Jane

[kglad]

@jane-e 

fwiw, i momentarily saw 404, but then was automatically forwarded to the purchase page shown in my screenshot.

[try67]

Update: Now Acrobat 2020 seems to be gone for good. I only see "Acrobat Classic", which appears to be Acrobat Pro, and is offered with a 3-year license, and no upgrade options.

[RivendellH]

I was asking because my computer died and took the serial number with it. I do appreciate the information. Everyone is now charging subscription fees and it's too much. I am canceling all of them! I will only be buying from now on! When you spend $100 a year for ten years... guess what! It ain't worth it!

[kglad]

if you purchased from or registered with adobe, the serial number is listed at your account, https://account.adobe.com

[jane-e]

I don't have the serial number.

By @RivendellH

@jane-e wrote on May 14:

Can your check your account: https://account.adobe.com/products ?

@RivendellH 

What did you see when you went to  https://account.adobe.com/products ?

Jane