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New Participant
March 16, 2020
Answered

adobe cannot open the file attachment because your pdf file attachment settings do not allow

  • March 16, 2020
  • 5 replies
  • 87656 views

adobe acrobat dc cannot open the file attachment because your pdf file attachment settings do not allow this Can you please help on this it's very urgent for me

 

Please find the erroe screenshot as below:

    Correct answer Amal.

    I did all registry changes still not working.


    Hi @Jan34431549dc6t 

     

    Have you started experiencing this issue recently after the new update?


    What is the version of the Acrobat DC you are using? To check the version, go to Help > About Acrobat and make sure you have the recent version 23.08.2042X installed. Go to Help > Check for updates and reboot the computer once.

    Also, try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

     

    ~Amal

    5 replies

    JR Boulay
    Braniac
    March 16, 2020

    Acrobat allows to embed ZIP files but it doesn't allows them to be exported (unless you hack the registry as described above).

     

    Embedding a ZIP file is useless since anything placed as an attchment in a PDF file is immediately zipped.

    See this article: https://translate.google.fr/translate?sl=fr&tl=en&u=https%3A%2F%2Fwww.abracadabrapdf.net%2Fressources-et-tutos%2Fcreation%2Ffichiers-zip-et-fichiers-pdf%2F

    Acrobate du PDF, InDesigner et Photoshopographe
    Amal.
    Community Manager
    Community Manager
    March 16, 2020

    Hi Sureshbabu, 

     

    We are sorry for the trouble. 

     

    ++ Adding to the discussion

    Attachments represent a potential security risk because they can contain malicious content, open other dangerous files, or launch applications. Acrobat and Acrobat Reader always let you open and save PDF and FDF file attachments. Acrobat and Acrobat Reader recognize certain files, such as those whose names end in .bin, .exe, and .bat, as threats.

     

    Acrobat and Acrobat Reader maintain a white list of file types that can be opened or saved, and a black list of file types that cannot. You are allowed to attach file types that are not on either list. However, when you open or save a file of an “unrecognized” type, you see a dialog box asking whether you trust the file type.

     

    For more information please refer to the help article (https://helpx.adobe.com/in/acrobat/using/attachments-security-risks-reader-acrobat.html)

     

    Let us know how it goes

     

    Regards

    Amal

    New Participant
    June 6, 2024

    I have followed this guide and I am still unable to open an attachment within acrobat reader, please help

     

    Amal.
    Community Manager
    Community Manager
    June 6, 2024

    Hi there,

     

    Have you tried the steps suggested in the correct answer shared above? Let us know how it goes and what happens when you try to open the attachment.

     

    ~Amal

    Luke Jennings
    Inspiring
    March 16, 2020

    You can drag the attachment to your desktop and un-zip it, but you might not want to after you read this:

    https://helpx.adobe.com/acrobat/using/attachments-security-risks-reader-acrobat.html

     

    Participating Frequently
    March 16, 2020

    You need to edit the Registry to allow Zip files to be opened in Acrobat DC. Please follow the steps below:

    1. 1) Choose Start > Run.

    2) Type “regedit” into the “Open” box and click OK to start the Windows registry editor.

    3) Navigate to the following registry key: HKEY_LOCAL_MACHINE\software\policies\adobe\AdobeAcrobat\DC\FeatureLockDown\cDefaultLaunchAttachmentPerms
    4) Double-click the following value: sBuiltInPermList

     

    5) In the Value Data field, locate the file type extension (.zip).

     

    6) Change the number directly after the file type extension to 1

     

    That should do it. Zip files will open after that. 

    New Participant
    July 22, 2022

    Thanks it did work.. cheers

    Inspiring
    March 16, 2020

    It seems you are trying to op a .zip file in Acrobat, that wil not work.