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defaultscrihgpgf02n
Participant
August 5, 2021
Question

Adobe Digital ID Prompt not showing up after update to DC

  • August 5, 2021
  • 1 reply
  • 540 views

 

Hello, 

 

I do tech support for an organization. I'm working with a customer who has to digitally sign a lot of document with a digital ID. We used to use Adobe Pro but now our organization uses Adobe DC. With Pro, whenever a document had a place for a signature, there was a prompt that would open the option to use his digital ID (circled in image).

 

Now with DC that prompt no longer shows up. Instead he has to select tools, certificates, etc and select the area to sign. I tried looking for a setting that would bring this prompt back and looking online but couldn't find how to bring this functionality to DC. We also verified with older documents that we knew had this prompt and they have the same issue. This seems to either be a setting or something that no longer exists in DC. Having that prompt reduced the number of clicks and took much less time for this customer. They sign a lot of documents so if there is anyway to bring this back I would really appreciate the help.

 

 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 5, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described the user isn't getting the prompt to sign the document using his Digital ID with Acrobat DC.

 

The prompt to sign the PDF appears on the documents which are sent to the signer by a different user for signatures using Adobe Sign.

 

On the other hand, if the user signs the document without receiving it from anyone , he needs to go to Tool > Certificates > Drag the mouse over the document where he wants to sign and select the digital signature. 

 

Hope this information will help.

 

Regards

Amal

 

 

D
defaultscrihgpgf02nAuthor
Participant
August 5, 2021

Hi Amal,

 

Thank you for the quick reply. This document, as well as others tested were sent by a different user to the signer. With Adobe Pro before DC, these prompts would automatically show up. Has the procedure changed for setting the document up for the signer? The creator of the document has not changed anything about the way they created documents but now that prompt no longer shows up. This only started being an issue once we moved over to DC from pro.

 

Thank you,

Sean Armstrong. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 6, 2021

Hi Sean,

 

We are sorry to hear that, please try to reset the Acrobat Preferences as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

Also, you may try to create a new test user profile with full admin rights isn Windows or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

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