Adobe Distiller - error 5 access denied

[zobeca73325061]

Our users on RDS are getting this error randomly throughout the day. The suggested fixes to ensure access to the %temp% dir have been tried, but Distiller should already have access to that location. We have upgraded Acrobat to the latest version and uninstalled Adobe Reader. The issue persists, and the error just randomly appears throughout the day for all users, whether doing something Adobe related or not. Curiously, it does not appear to be affecting the functionality of Acrobat or printing.

Does anyone have any ideas on where to look next?

[andreao4767099]

Hello there. Can you share the resolution?

[AnandSri]

Hello @andreao4767099

I hope you are doing well. Thanks for reaching out.

I have sent more details through direct message. Please check the email option in the community and share the information accordingly.

Thanks,

Anand Sri.

[dragan_0078]

@AnandSri My organization has the identical issue as described in the original message. May I please have any instructions on how to fix it, or a workaround, if available?

Thank you!

[jessica_7884]

Bonjour a vous tous, nous aussi dans notre entreprise a se problème et on sait que le problème vient pas de notre bord mais bien de Adobe. Merci de régler le problème 

[graceful_goob7230]

Hello @AnandSri ,

Would you be able to share this same information with me?

[graceful_goob7230]

@AnandSri Would you be able to share this information with me as well? We are experiencing the same issue with our end users. Thank you!

[артём_0752]

Hello @AnandSri , can i request the solution aswell?

[jacob_2887]

Hello @AnandSri, thank you for your efforts.

Are there any updates on the fix being worked on by the product team? Is there an active case number or public-facing post about this issue that we can reference? 

[Jim235080212uk3]

I've been having the same issue for several days. Is it 11 days since it was first reported and there is still no solution?

[Peaceful_Glow2201]

@AnandSri Could you please send the resolution to me, we are having the same issue.

[graceful_goob7230]

@AnandSri I would also like this information please, this issue has unfortunately been plaguing our organization as well

[dynamic_think7275]

@AnandSri Could you please send the resolution to me, we are having the same issue.

[graceful_goob7230]

@Anand Anand Do you have any updates for us? Still looking for feedback on this issue

[GVBOCES]

Guess what?  WE have the same problem!!  Can you Email me the solution as well?  Is there a reason it is such a secret and you can't just share it here on the board everyone is coming to looking for the solution?

Thanks!

[S. S]

Hi @GVBOCES,

Hope you are doing well. Sorry for your experience with Acrobat.

We are live with a new update (2025.001.20566). 

Would you mind letting us know if the issue is fixed for you with the latest update?

Look forward to hearing from you.

Regards,
Souvik.

[Ben383024029f0c]

Was this fix included in the 25.001.20566 or 25.001.20577 updates?

[S. S]

Hi @Ben383024029f0c,

Not completely, we are pushing incremental updates to check if the issue gets fixed.

So, getting to know the latest report of the issue would be great.

Regards,
Souvik.

[exphose]

This error 5 and sometimes 183 is happening now all of a sudden on tons of systems that are NOT VDI, maybe after the Windows 11 24H2 2025-08 patch but might be Acrobat also on 2025.001.20630

[adaptable_Dewdrop7758]

Looks to still be an issue. Discussed at this posting as well:

https://community.adobe.com/t5/acrobat-discussions/distiller-error-after/m-p/15475038/page/3#M517496