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zobeca73325061
New Participant
May 30, 2025
Question

Adobe Distiller - error 5 access denied

  • May 30, 2025
  • 4 replies
  • 6492 views

Our users on RDS are getting this error randomly throughout the day. The suggested fixes to ensure access to the %temp% dir have been tried, but Distiller should already have access to that location. We have upgraded Acrobat to the latest version and uninstalled Adobe Reader. The issue persists, and the error just randomly appears throughout the day for all users, whether doing something Adobe related or not. Curiously, it does not appear to be affecting the functionality of Acrobat or printing.

Does anyone have any ideas on where to look next?

    4 replies

    G
    GVBOCES
    New Participant
    July 11, 2025

    Guess what?  WE have the same problem!!  Can you Email me the solution as well?  Is there a reason it is such a secret and you can't just share it here on the board everyone is coming to looking for the solution?

    Thanks!

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 17, 2025

    Hi @GVBOCES,

     

    Hope you are doing well. Sorry for your experience with Acrobat.

     

    We are live with a new update (2025.001.20566). 

     

    Would you mind letting us know if the issue is fixed for you with the latest update?

    Look forward to hearing from you.


    Regards,
    Souvik.

    B
    Ben383024029f0c
    New Participant
    July 22, 2025

    Was this fix included in the 25.001.20566 or 25.001.20577 updates?

    P
    Peaceful_Glow2201
    New Participant
    June 25, 2025

    @AnandSri Could you please send the resolution to me, we are having the same issue.

      G
      graceful_goob7230
      New Participant
      June 25, 2025

      @AnandSri I would also like this information please, this issue has unfortunately been plaguing our organization as well

      J
      Jim235080212uk3
      New Participant
      June 10, 2025

      I've been having the same issue for several days. Is it 11 days since it was first reported and there is still no solution?

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      June 2, 2025

      Hello @zobeca73325061!

       

      I hope you are doing well, and thanks for reaching out. 

       

      We have reported this issue to the product team, and they are currently working on a fix that will be available soon. I will send you additional information to the email address you used to log in to the community. Please check your email and provide the requested information.

       

      Thanks for your time and cooperation on this.

      Regards,

      Anand Sri.

      Z
      Zouglou_2636
      New Participant
      June 3, 2025

      Hello @AnandSri, thank you for your efforts.

      I also have the same problem with my users.
      They have the pop-up Unable to create the temporary folder. Error:5 - acces is denied.

      Even when they are given full admin access to the workstation, the error message still appears.

      Could you please share the solution with me also.

      Thank you

       



      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      June 18, 2025

      Hello there. Can you share the resolution?


      Hello @andreao4767099

       

      I hope you are doing well. Thanks for reaching out.

       

      I have sent more details through direct message. Please check the email option in the community and share the information accordingly.

       

      Thanks,

      Anand Sri.

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