Adobe e-sign popup

[hermanal]

When I open a file in Adobe Acrobat DC, I get a popup telling me about collecting e-signatures.  While that is a feature that I use, how do I discontinue the annoying pop-up?

[Amal.]

Hi Hermanal 

We are sorry for the trouble. As described you are getting the pop up for collecting e-signatures while opening the PDF and wants to disable it

Is this a behavior with a particular PDF file or with all the PDFs that you open? Please try to open a different PDF file and check.

What is the workflow/steps you are doing to open the file? Are you opening it in a web browser or Adobe Acrobat/Reader DC?

What is the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Adobe Acrobat/Reader DC
Make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates.

You may also try to reset the preferences to default and see if that works for you. For more information about how to reset the prefrences, please refer to the help article https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

Let us know how it goes

Regards

Amal

[defaultkhqcl72s8no0]

When I open a file in Adobe Acrobat DC, I get a popup telling me about uprading to Acrobat Pro DC with advanced e-sign.

While that is a feature that I use, how do I discontinue the annoying pop-up?

[Amal. · Accepted solution]

Hi there

Hope you are doing well and sorry to hear that.

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Under Messages from Adobe, Uncheck 'Show me messages when i launch Adobe Acrobat' > Click OK and reboot the application and check

Regards

Amal

[defaultkhqcl72s8no0]

Amal,

Thank you so much!

[Mike278024768ahb]

Sorry, did not work for me.

[Amal.]

Hi @Mike278024768ahb 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20281 (MAC) or 22.3.20282 (Win) installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works.

Regards

Amal

[Mike278024768ahb]

Thanks Amal!
My verion was v22.1.20117. Nothing helped.
Now updated to latest and the problem solved!

Thanks// Mike

[Amal.]

Hi @Mike278024768ahb 

We are glad to hear that.

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Regards

Amal

[Jos Aarts]

In the latest version of Acrobat Professional (2023.003.20215, installed automatically) for Mac I get this annoyning pop-up 'Check out new e-sign tools.' I use e-sign not very often. How do I suppress this pop-up?

[Green One]

It is November now and this hint still sits at the bottom of my tools side.

How can we get rid of it...

I acknowlage your new brilliant functions are there... don't have to see the hint all the time...

[Amal.]

Hi there

Have you tried the steps provided in the correct answer shared earlier?

~Amal

[Green One]

yes... it is always there no matter what...

[Amal.]

Hi there

This is the product design behavior. You may share your feedback to the engineering team using the link https://acrobat.uservoice.com/

~Amal

[Jos Aarts]

Green One's screen print shows exactly what I ancounter too. I don't need to be reminded about checking out e-sign tools everytime when I use the tools sidebar. Amal, just talk to marketing and the product design and have have it fixed.