Skip to main content
H
hermanal
Participant
June 16, 2020
Answered

Adobe e-sign popup

  • June 16, 2020
  • 3 replies
  • 6705 views

When I open a file in Adobe Acrobat DC, I get a popup telling me about collecting e-signatures.  While that is a feature that I use, how do I discontinue the annoying pop-up?

    Correct answer Amal.

    Hi there

     

    Hope you are doing well and sorry to hear that.

     

    Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Under Messages from Adobe, Uncheck 'Show me messages when i launch Adobe Acrobat' > Click OK and reboot the application and check

     

    Regards

    Amal

    3 replies

    J
    Jos Aarts
    Participant
    June 25, 2023

    In the latest version of Acrobat Professional (2023.003.20215, installed automatically) for Mac I get this annoyning pop-up 'Check out new e-sign tools.' I use e-sign not very often. How do I suppress this pop-up?

      Green One
      Green One
      Participating Frequently
      November 15, 2023

      It is November now and this hint still sits at the bottom of my tools side.

      How can we get rid of it...

      I acknowlage your new brilliant functions are there... don't have to see the hint all the time...

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        November 16, 2023

        Hi there

         

        Have you tried the steps provided in the correct answer shared earlier?

         

        ~Amal

        D
        defaultkhqcl72s8no0
        Participant
        September 27, 2021

        When I open a file in Adobe Acrobat DC, I get a popup telling me about uprading to Acrobat Pro DC with advanced e-sign.

         

        While that is a feature that I use, how do I discontinue the annoying pop-up?

        Amal.
        Community Manager
        Amal.Community ManagerCorrect answer
        Community Manager
        September 28, 2021

        Hi there

         

        Hope you are doing well and sorry to hear that.

         

        Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Under Messages from Adobe, Uncheck 'Show me messages when i launch Adobe Acrobat' > Click OK and reboot the application and check

         

        Regards

        Amal

          D
          defaultkhqcl72s8no0
          Participant
          September 28, 2021

          Amal,

           

          Thank you so much!

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          June 16, 2020

          Hi Hermanal 

           

          We are sorry for the trouble. As described you are getting the pop up for collecting e-signatures while opening the PDF and wants to disable it

           

          Is this a behavior with a particular PDF file or with all the PDFs that you open? Please try to open a different PDF file and check.

           

          What is the workflow/steps you are doing to open the file? Are you opening it in a web browser or Adobe Acrobat/Reader DC?

           

          What is the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Adobe Acrobat/Reader DC
          Make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates.

           

          You may also try to reset the preferences to default and see if that works for you. For more information about how to reset the prefrences, please refer to the help article https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1

           

          Let us know how it goes

           

          Regards

          Amal

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices