• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Adobe e-sign popup

New Here ,
Jun 16, 2020 Jun 16, 2020

Copy link to clipboard

Copied

When I open a file in Adobe Acrobat DC, I get a popup telling me about collecting e-signatures.  While that is a feature that I use, how do I discontinue the annoying pop-up?

TOPICS
How to , Security digital signatures and esignatures

Views

3.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 28, 2021 Sep 28, 2021

Hi there

 

Hope you are doing well and sorry to hear that.

 

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Under Messages from Adobe, Uncheck 'Show me messages when i launch Adobe Acrobat' > Click OK and reboot the application and check

 

Regards

Amal

Votes

Translate

Translate
Adobe Employee ,
Jun 16, 2020 Jun 16, 2020

Copy link to clipboard

Copied

Hi Hermanal 

 

We are sorry for the trouble. As described you are getting the pop up for collecting e-signatures while opening the PDF and wants to disable it

 

Is this a behavior with a particular PDF file or with all the PDFs that you open? Please try to open a different PDF file and check.

 

What is the workflow/steps you are doing to open the file? Are you opening it in a web browser or Adobe Acrobat/Reader DC?

 

What is the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Adobe Acrobat/Reader DC
Make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates.

 

You may also try to reset the preferences to default and see if that works for you. For more information about how to reset the prefrences, please refer to the help article https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

Let us know how it goes

 

Regards

Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 27, 2021 Sep 27, 2021

Copy link to clipboard

Copied

When I open a file in Adobe Acrobat DC, I get a popup telling me about uprading to Acrobat Pro DC with advanced e-sign.

 

While that is a feature that I use, how do I discontinue the annoying pop-up?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 28, 2021 Sep 28, 2021

Copy link to clipboard

Copied

Hi there

 

Hope you are doing well and sorry to hear that.

 

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Under Messages from Adobe, Uncheck 'Show me messages when i launch Adobe Acrobat' > Click OK and reboot the application and check

 

Regards

Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 28, 2021 Sep 28, 2021

Copy link to clipboard

Copied

Amal,

 

Thank you so much!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 04, 2023 Jan 04, 2023

Copy link to clipboard

Copied

Sorry, did not work for me.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 05, 2023 Jan 05, 2023

Copy link to clipboard

Copied

Hi @Mike278024768ahb 

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20281 (MAC) or 22.3.20282 (Win) installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works.

 

Regards

Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 05, 2023 Jan 05, 2023

Copy link to clipboard

Copied

Thanks Amal!
My verion was v22.1.20117. Nothing helped.
Now updated to latest and the problem solved!

Thanks// Mike

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 06, 2023 Jan 06, 2023

Copy link to clipboard

Copied

Hi @Mike278024768ahb 

 

We are glad to hear that.

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

 

Regards

Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

In the latest version of Acrobat Professional (2023.003.20215, installed automatically) for Mac I get this annoyning pop-up 'Check out new e-sign tools.' I use e-sign not very often. How do I suppress this pop-up?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 15, 2023 Nov 15, 2023

Copy link to clipboard

Copied

It is November now and this hint still sits at the bottom of my tools side.

How can we get rid of it...

I acknowlage your new brilliant functions are there... don't have to see the hint all the time...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 16, 2023 Nov 16, 2023

Copy link to clipboard

Copied

Hi there

 

Have you tried the steps provided in the correct answer shared earlier?

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 17, 2023 Nov 17, 2023

Copy link to clipboard

Copied

yes... it is always there no matter what...

 

Screenshot 2023-11-17 084504.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 21, 2023 Nov 21, 2023

Copy link to clipboard

Copied

Hi there

 

This is the product design behavior. You may share your feedback to the engineering team using the link https://acrobat.uservoice.com/

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2023 Nov 22, 2023

Copy link to clipboard

Copied

LATEST

Green One's screen print shows exactly what I ancounter too. I don't need to be reminded about checking out e-sign tools everytime when I use the tools sidebar. Amal, just talk to marketing and the product design and have have it fixed.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines