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Thomas28552850mnjh
Participant
February 23, 2023
Question

Adobe icon with box

  • February 23, 2023
  • 2 replies
  • 8119 views

Hello,  I've got a problem with opnening of a pdf file. The icon is changed to the adobe icn only with een box in the left corner. Anybody know what this is? On another pc i can open this exact file and there i don't see the box in the icon.

Thanks

 

This topic has been closed for replies.

2 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
February 23, 2023

Hi @Thomas28552850mnjh 

 

Hope you are doing well and sorry to hear that

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20314 or 22.3.20322 (Win Only) installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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    Thomas28552850mnjhAuthor
    Participant
    February 23, 2023

    The problem is with a couple of files and not all documents. i will try what you have mentioned and hope this works. thank you for the quick responce.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    February 23, 2023

    It's imposed by another application. Do you have some kind of file-management system?

     

    A quick google search yielded this thread with a similar question: https://superuser.com/questions/1682121/what-is-a-box-overlay-on-windows-explorer-icons

    It seems this is caused by OneDrive.

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      Thomas28552850mnjhAuthor
      Participant
      February 23, 2023

      yes it's from onedrive. do you have a solution for this? the link doesn't work.

      try67
      Community Expert
      try67Community Expert
      Community Expert
      February 23, 2023

      No, I don't use OneDrive. Try a forum about this application.

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