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Adobe pdf printer gone

Explorer ,
Mar 25, 2024 Mar 25, 2024

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When I came to work on Friday and tried to print to Adobe pdf printer, the printer was gone. I had to repair the installation of Adobe (version 2024.001.20604 64 bit) and it came back.

This morning it was the same thing. 

 

What is happening? For about a month now I have had the problem with pdf-files opening automatically after I print them. I have to remove the X in the box in the printer settings. This re-sets with every restart. Now I have to repair every morning too.

 

WHY?

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Create PDFs , Modern Acrobat , PDF , Print and prepress

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correct answers 1 Correct answer

Community Beginner , Mar 25, 2024 Mar 25, 2024

At least 2 users in my office have had their Adobe PDF printer disappear recently. From what I can tell it may be related to an update. I'm following to see if a solution is posted. 

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Community Beginner ,
Mar 25, 2024 Mar 25, 2024

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At least 2 users in my office have had their Adobe PDF printer disappear recently. From what I can tell it may be related to an update. I'm following to see if a solution is posted. 

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Community Beginner ,
Mar 26, 2024 Mar 26, 2024

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Just to update. Before leaving work yesterday I uninstalled Acrobat through Creative Cloud and started to reinstall as I left. When I got in this morning, Acrobat PDF had been restored to my printer list.

Still no information on what caused this, but the fix is very easy.

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Community Beginner ,
Mar 27, 2024 Mar 27, 2024

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humm.. Might not work for enterprise. Most of use the x64 unified installer bypassing CC mostly.

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Community Beginner ,
Mar 26, 2024 Mar 26, 2024

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We're facing the same issue at our office, 2024.001.20604. PDF printer comes back after repair but goes away again the next day. Reinstalling Acrobat for an entire company is not a solution.

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Community Beginner ,
Mar 26, 2024 Mar 26, 2024

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I agree that reinstalling for the whole company is not a solution. Especially since this resets the previous tool configurations, turns "New Acrobat" back on, and so forth. This will result in a lot of extra work for IT. It's fine as a short-term solution, but not optimal. 

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New Here ,
Mar 26, 2024 Mar 26, 2024

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This is exactly my situation... Adobe Acrobat Pro 2024.001.20604 64 bit on Windows 11 23H2 (22631.3296). Running (Help>Repair) solves it until the next day. Frustruating to have to "fix or repair daily"

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New Here ,
Mar 26, 2024 Mar 26, 2024

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same thing here : PDF printer disappears without warning.

I have to uninstall et reinstall Acrobat in order to correct this issue.

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New Here ,
Mar 27, 2024 Mar 27, 2024

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I have 10+ users lost their Adobe PDF driver on Monday after they are back to work. After I ran repair, It came back. It started happening again this morning. Any solutions?

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Community Beginner ,
Mar 27, 2024 Mar 27, 2024

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We're getting waves of this after they get updated. Posting to track this.

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New Here ,
Mar 28, 2024 Mar 28, 2024

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we are facing the same problem. hopefully we will have a solution.

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Community Beginner ,
Mar 29, 2024 Mar 29, 2024

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Same here Adobe PDF Printer missing. No solution has been found that sticks so far.

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Community Beginner ,
Mar 29, 2024 Mar 29, 2024

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please be sure to upvote. we need everyone to ensure the most visablity. 

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New Here ,
Mar 29, 2024 Mar 29, 2024

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This has been happening to a few of our users as well. Began on Monday.  I performed a repair and it did not fix it. Had to add a printer using a PDF Port. Seems it was only temp.

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Community Beginner ,
Apr 02, 2024 Apr 02, 2024

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adobe dropped an update today with no notice of fixes. 

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New Here ,
Apr 17, 2024 Apr 17, 2024

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same here
the pdf printer disappear ofter for some of our users
they have to repair/reinstall every time

 

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Explorer ,
May 07, 2024 May 07, 2024

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Still no update on this Adobe? It happened again. I had to repair, but it's only a short-term fix!!

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New Here ,
May 07, 2024 May 07, 2024

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Yep, this is rippling through our company right now as well. Spending the first two hours of each day running reinstalls is not a viable solution. This is the second broken update this year already, and users are getting frustrated (understandably) and I'm right there with them.

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New Here ,
May 09, 2024 May 09, 2024

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i've gone into my adobe portal and just opened a helpdesk ticket. i don't have much faith in their support, but trying.

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New Here ,
May 09, 2024 May 09, 2024

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Has Adobe posted a fix for this? I have several clients being affected by this issue.

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Community Beginner ,
May 10, 2024 May 10, 2024

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Just adding another voice – this is still happening (restoring PDF printer after repair, disappearing after restart). 

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New Here ,
May 10, 2024 May 10, 2024

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This issue is still happening.

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New Here ,
May 10, 2024 May 10, 2024

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Yup same thing here as well....

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Community Beginner ,
May 12, 2024 May 12, 2024

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Started last week, and persists. Repairing the Acrobat program through Windows resolves the missing PDF Printer for a short while, then the printer disappears again.

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New Here ,
May 13, 2024 May 13, 2024

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Ugh, this is rising to the level of insufferable!!!

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