Adobe pdf printer gone

[Lena27020170w3wy]

When I came to work on Friday and tried to print to Adobe pdf printer, the printer was gone. I had to repair the installation of Adobe (version 2024.001.20604 64 bit) and it came back.

This morning it was the same thing. 

What is happening? For about a month now I have had the problem with pdf-files opening automatically after I print them. I have to remove the X in the box in the printer settings. This re-sets with every restart. Now I have to repair every morning too.

WHY?

[Justin22756365fkgl]

At least 2 users in my office have had their Adobe PDF printer disappear recently. From what I can tell it may be related to an update. I'm following to see if a solution is posted. 

[Justin22756365fkgl]

Just to update. Before leaving work yesterday I uninstalled Acrobat through Creative Cloud and started to reinstall as I left. When I got in this morning, Acrobat PDF had been restored to my printer list.

Still no information on what caused this, but the fix is very easy.

[jamie31315875quio]

humm.. Might not work for enterprise. Most of use the x64 unified installer bypassing CC mostly.

[Sarah31665776ee0b]

We're facing the same issue at our office, 2024.001.20604. PDF printer comes back after repair but goes away again the next day. Reinstalling Acrobat for an entire company is not a solution.

[Justin22756365fkgl]

I agree that reinstalling for the whole company is not a solution. Especially since this resets the previous tool configurations, turns "New Acrobat" back on, and so forth. This will result in a lot of extra work for IT. It's fine as a short-term solution, but not optimal. 

[davidj62580202]

This is exactly my situation... Adobe Acrobat Pro 2024.001.20604 64 bit on Windows 11 23H2 (22631.3296). Running (Help>Repair) solves it until the next day. Frustruating to have to "fix or repair daily"

[ralph30757547n56d]

same thing here : PDF printer disappears without warning.

I have to uninstall et reinstall Acrobat in order to correct this issue.

[ErinKW]

I'm having the same issue. My Print to PDF has disappeared several times. I have to contact our IT department to  uninstall and re-install the Adobe Acrobat. I had IT resinstall today, but unable to get it to show up at all today. I'm not sure what to try now. I continue to look into the forums. Repair did not work. 

[Alvin36360307sdt1]

I have 10+ users lost their Adobe PDF driver on Monday after they are back to work. After I ran repair, It came back. It started happening again this morning. Any solutions?

[jamie31315875quio]

We're getting waves of this after they get updated. Posting to track this.

[Julien26479453qbwl]

we are facing the same problem. hopefully we will have a solution.

[Carlos26021352f5kz]

Same here Adobe PDF Printer missing. No solution has been found that sticks so far.

[jamie31315875quio]

please be sure to upvote. we need everyone to ensure the most visablity. 

[Chris36261301wzlm]

This has been happening to a few of our users as well. Began on Monday.  I performed a repair and it did not fix it. Had to add a printer using a PDF Port. Seems it was only temp.

[jamie31315875quio]

adobe dropped an update today with no notice of fixes. 

[Alessandro5C12]

same here
the pdf printer disappear ofter for some of our users
they have to repair/reinstall every time

[Lena27020170w3wy]

Still no update on this Adobe? It happened again. I had to repair, but it's only a short-term fix!!

[IT_Tony]

Yep, this is rippling through our company right now as well. Spending the first two hours of each day running reinstalls is not a viable solution. This is the second broken update this year already, and users are getting frustrated (understandably) and I'm right there with them.

[jeffp36898673]

i've gone into my adobe portal and just opened a helpdesk ticket. i don't have much faith in their support, but trying.

[Jeremy37292967ghfi]

Has Adobe posted a fix for this? I have several clients being affected by this issue.

[Francine5FF8]

Just adding another voice – this is still happening (restoring PDF printer after repair, disappearing after restart). 

[Zach37314009jqsw]

This issue is still happening.

[Athos_Delafere]

Yup same thing here as well....

[Scott26525725v1sz]

Started last week, and persists. Repairing the Acrobat program through Windows resolves the missing PDF Printer for a short while, then the printer disappears again.