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Adobe PDF / Scroll bars still missing

Forum|Forum|2 years ago
September 19, 2023
92 replies
240390 views

I've looked at all the posts and their answers. It's very frustrating. I've done all the suggestions. Still no scrollbar. If I adjust the page size manually -- pull it in or out -- the bars appear for a few seconds then disappear. I can't grab them.

I cannot scroll up/down or side to side. Mac Ventura. Acrobat Pro version 2023.006.20320

Any other ideas or will there be an update to fix?

Correct answer

Hi J.M.S.

Thanks for explaining about Zoom to page level. It's not something I ever use –I do View > Zoom > Fit height if I want to see a page fitting the window. However, I've just had a go at using Zoom to page level.

In order not to show any pre-published confidential material, I created a new blank PDF page and, as you say, selecting Zoom to page level, there's NO scrollbar.

However, it dawned on me that if there's only one page in the doc and we're viewing at page level, there's nowhere to scroll to ... and maybe that's what the developers thought ...

... so I tried adding a second blank page and immediately the scroll bar appeared (see attached – this time with more helpful file names).

I then had another thought and deleted my extra page again so I just had a 1-page doc. Viewed at Fit Height or Zoom to page level, it tells me it's showing at 59.8% and there's NO scrollbar (see attached).

However, if I increase the percentage size to 75% so now not all the page is visible, the scrollbar appears.

I don't know if this helps and sorry that I'll need to press on with work, so I can't reply for now, but fingers firmly crossed.

Thanks for the work you did with this.

The thing is, when I view a document like your 2-page doc, I don't have the scroll bar. But I guess this is because you have continuous scrolling enabled, and not single page view.

Show previous replies

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Eric in Oz

Participating Frequently

I've read about this somewhere and applied it in the faint hope that it might work for Acrobat. Lo and behold! It does – for me, but you can try it yourself. Nothing to lose at this stage.

Go to System Settings > Appearance and for Show scroll bars select Always

G

Grundoon Groundhog

Inspiring

Alas it does not for me.

Frans v.d. Geest

Community Expert

It doesn't work, read the marked as correct answers on top.

Polo Freitas

Known Participant

For Mac users this method works perfectly, not difficult to do, it takes 2 minutes and Acrobat now has scrolling bars always visible, see my comment on page 8:

https://community.adobe.com/t5/acrobat-discussions/adobe-pdf-scroll-bars-still-missing/td-p/14097495/page/8

Babbitty Bumble

Participating Frequently

The link goes to the top post in the discussion? For me at least...

Polo Freitas

Known Participant

Page 8 scroll until the instructions appear with my name.

B

benekski

Known Participant

Maybe this is a stupid question, but if there are no longer any scroll bars in Acrobat, how do you scroll down or up? I work with a Wacom tablet which doesn't have a scroll feature like a trackpad or mouse, so I can't actually scroll through a document.

KVN

Participating Frequently

Yes, this is the problem. You can’t scroll using the tablet.

M

michaeln82239712

Inspiring

Been quiet lately. Any updates on the scroll bar fix? Still using the old version in the meantime.

T

T. Can

Participant

I WISH I could download an earlier version on CC. Unfortunately I don't have that option in CC. This has been a massive time-suck. Please FIX this for us!

Babbitty Bumble

Participating Frequently

Yes, you can install it even if using CC! Here's how:

- Open CC and go to the Apps list. Use the 3-dot menu beside Adobe Acrobat to select 'Uninstall'.

- After uninstalling, go here to download Acrobat 2020.

- Install the Acrobat 2020 package, and be sure to turn off auto-updates

S

simines@gmail.com

Participating Frequently

So, here is a very dumb question ... If I use the 2020 version of Acrobat, but pay for the latest version, is there a way to install again the CS5 version which I purchased years ago and not have to puy the annual fee? Does anyone have suggestions? I am currently using Mac OS 14.1.1.

B

BarryBrown72

Participant

I cannot believe this is STILL not fixed.

G

Grundoon Groundhog

Inspiring

Few of us can. And yet Adobe is cheerfully touting Acrobat "if you use PDFs."

celesteg65694639

Participant

It's December 2023 and still the scroll bar issue has not been fixed by Adobe for Mac users. I work at a law office and don't have time to download (and pay) for an app and do all the alleged fixes. That's why we pay Adobe exhorbitant amounts for their software - so that they do the fixes! At this moment I cannot view most of my photos in a document I bates labeled because there is no scroll bar underneath the photo and the photo is all the way over to the right. I can see about 20% of the photo. Fix it Adobe!

G

Grundoon Groundhog

Inspiring

Try an earlier version, such as 2020. It is ridiculous that they removed the scroll bars (and that there aren't any in the open fonts list).

Babbitty Bumble

Participating Frequently

Agreed!

aaronadoty01

Known Participant

It is hard to believe that this basic interface issue has still not been fixed. The only way I have found to quickly navigate through large PDFs is to open the page thumbnails sidebar (which does display a scrollbar if you do a two-finger swipe) and scroll to the page I want. Of course, this chews up screen real estate and also relies on me being able to recognise the page from a thumbnail view – but it is better than literally nothing, which is what Adobe has left us with.

A

abbyd43635014

Participant

I research lots of information, write and work on designs. This lack of scroll bars and also arrows in Adobe Acrobat-Pro is really frustrating. I'm tech saavy, and my MacBrook is set to the suggestions offered below and scroll bars missing and arrows cannot be used to scroll up or down a page. Basically, my information is useless, because I can't access it. Adobe and my OS Monterey settings are all setting to the suggestions. ANYONE?

G

Grundoon Groundhog

Inspiring

Go back to an earlier version of Acrobat. I believe I'm using the 2020 version.

I

Ingrid5CF5

Participant

You say regarding scroll bars disappearing " It introduces a modern scrolling experience that is responsive during active use and eliminates the need for excessive space." This is an OUTRIGHT false statement. The scroll bar is NOT responsive during active use, it just appears for a couple of seconds, then disappears before it can be USED. And ??? how much "excessive space" is taken up by it... 3-4 pixels... what are you reading the file on, an Apple watch? One user said they were credited with 3 months free sub due to the difficulties this created for them.... Please I would also like 3 months free sub.. it is INCREDIBLY frustrating....trying to grab that bar before it disappears, basically impossible.... Thank you, Ingrid

Frans v.d. Geest

Community Expert

You say regarding scroll bars disappearing " It introduces a modern scrolling experience that is responsive during active use and eliminates the need for excessive space." This is an OUTRIGHT false statement. The scroll bar is NOT responsive during active use, it just appears for a couple of seconds, then disappears before it can be USED. And ??? how much "excessive space" is taken up by it... 3-4 pixels... what are you reading the file on, an Apple watch? One user said they were credited with 3 months free sub due to the difficulties this created for them.... Please I would also like 3 months free sub.. it is INCREDIBLY frustrating....trying to grab that bar before it disappears, basically impossible.... Thank you, Ingrid

By @Ingrid5CF5

It is infuriating, it is plain stupid, it is very, very bad design. Terrible, terrible... And still not 'fixed'...

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