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iamfirtree
Known Participant
September 19, 2023
Answered

Adobe PDF / Scroll bars still missing

  • September 19, 2023
  • 92 replies
  • 239883 views

I've looked at all the posts and their answers. It's very frustrating. I've done all the suggestions. Still no scrollbar. If I adjust the page size manually -- pull it in or out -- the bars appear for a few seconds then disappear. I can't grab them.

 

I cannot scroll up/down or side to side. Mac Ventura. Acrobat Pro version 2023.006.20320

 

Any other ideas or will there be an update to fix?

    Correct answer

    Hi J.M.S.

    Thanks for explaining about Zoom to page level. It's not something I ever use –I do View > Zoom > Fit height if I want to see a page fitting the window. However, I've just had a go at using Zoom to page level.

    In order not to show any pre-published confidential material, I created a  new blank PDF page and, as you say, selecting Zoom to page level, there's NO scrollbar.

    However, it dawned on me that if there's only one page in the doc and we're viewing at page level, there's nowhere to scroll to ... and maybe that's what the developers thought ...

    ... so I tried adding a second blank page and immediately the scroll bar appeared (see attached – this time with more helpful file names). 

    I then had another thought and deleted my extra page again so I just had a 1-page doc. Viewed at Fit Height or Zoom to page level, it tells me it's showing at 59.8% and there's NO scrollbar (see attached).

    However, if  I increase the percentage size to 75% so now not all the page is visible, the scrollbar appears.

    I don't know if this helps and sorry that I'll need to press on with work, so I can't reply for now, but fingers firmly crossed.


    Thanks for the work you did with this.

    The thing is, when I view a document like your 2-page doc, I don't have the scroll bar. But I guess this is because you have continuous scrolling enabled, and not single page view.

    92 replies

    Show previous replies
    deanp78121107
    deanp78121107
    Inspiring
    September 26, 2023

    If you are on Mac with OS Ventura, that is the problem. Go to System Settings, Appearance. You will see Show scroll bars. It will probably be clicked on Always, but its not working. Turn it to when scrolling, then turn it back to Always. This then made all my scroll bars reappear.

      I
      iamfirtreeAuthor
      Known Participant
      September 26, 2023

      As soon as I adjust the page size, they disappear. This is an bug Adobe must fix.

        deanp78121107
        deanp78121107
        Inspiring
        September 26, 2023

        It happens to iTunes too, so I think its an OS Issue

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        September 19, 2023

        Hi @iamfirtree 

         

        Hope you are doing well and thanks for reaching out.

         

        Following the latest macOS guidelines, we have completely overhauled the Acrobat scrolling framework for Mac as part of our September '23 release. This fundamental transition from NSView to NSScrollView significantly impacts the behaviour of the Mac user interface. It introduces a modern scrolling experience that is responsive during active use and eliminates the need for excessive space.

         

        For more info. please check the help article https://community.adobe.com/t5/acrobat-discussions/acrobat-scroll-framework-upgrades-for-macos/td-p/14096153

         

        ~Amal

         

          I
          iamfirtreeAuthor
          Known Participant
          September 19, 2023

          Gosh Amal, so if I am working on my laptop, I can no longer scroll? Thanks much for answering but It seems each update makes us have to work so much harder to do what we were simply able to do before. I don't understand the benefit. I need to be able to scroll vertically and horizontally on my MBP with or without a mouse.

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            September 20, 2023

            Hi there

             

            This issue is already reported to our engineering team and is being worked on.

             

            The fix will be available in the coming updates.

             

            Thanks for your time and patience

             

            Regards

            Amal

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