Hey Linda,
The workaround steps provided was a bit inconsiderate considering the customer base (i.e., most won't be programmers). Poor formatting and unclear.
I hope my step-by-step helps.
1) Download & install FREE TRIAL 'PlistEdit Pro' (https://www.fatcatsoftware.com/plisteditpro/). [Alternatively use 'Xcode'. But it will be significantly easier and fail-proof to use 'PlistEdit Pro', because the steps are simpler.]
2) Locate the .plist and right click it, to open with 'PlistEdit Pro' (or, 'Xcode').
3) Once the .plist has opened, locate "DC", and click to expand that entry.
4) From the expanded list, locate "AVGeneral", then click to expand that entry.
5) If using 'PlistEdit Pro':
From that expanded list, locate "HonorOSTheme". Right click it and press duplicate.
Rename the duplicated entry as "HonorSystemScrollerPref", then click to expand it.
Check to see if the two items you see underneath are exactly the same as follows (or, as you see on the screenshot attached).
0 Number 0
1 Boolean YES
Press ⌘-s to save. [Alternatively, go to 'File', then save.]
If using 'Xcode':
Keep the "AVGeneral" entry selected (highlighted). To the right of the "AVGeneral" heading, you will see (+) and (-) icons. Click (+) once to create a new entry, which you should see appear as "New item" right beneath the "AVGeneral" heading.
Rename the "New item" as "HonorSystemScrollerPref", and keep it selected (highlighted). You will again see (+) and (-) icons to the right. Press (+) twice, to create two new entries underneath. They will appear as "Item 0" and "Item 1".
Change the "Item 0" and "Item 1" details using the up & down arrowheads (⌃) to be exactly the same as follows (or, as you see on the screenshot attached).
0 Number 0
1 Boolean YES
Press ⌘-s to save. [Alternatively, go to 'File', then save.]
6) The final step! 😃
Open the 'Terminal' program. Simply copy & paste in the following:
sudo killall cfprefsd
Then hit enter.
Then 'Terminal’ will spit out "Password".
[NOTE: whatever you type in from this point, will not show as you type in. But please do not worry. If you get it wrong, it will ask again with "Password". And you can always repeat this step.]
Simply type in your computer login/admin password, then hit enter. If the password is correct with no mistakes, it will just show a rectangle after your username. It is done!
7) Last but not least, open a loooong .pdf document and see if it worked. 😅🥹
K*
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