Adobe PDF / Scroll bars still missing

[iamfirtree]

I've looked at all the posts and their answers. It's very frustrating. I've done all the suggestions. Still no scrollbar. If I adjust the page size manually -- pull it in or out -- the bars appear for a few seconds then disappear. I can't grab them.

I cannot scroll up/down or side to side. Mac Ventura. Acrobat Pro version 2023.006.20320

Any other ideas or will there be an update to fix?

[marki23705172]

I'm very grateful that the missing scroll bar issue was fixed, but I'm still having a problem. Although the scroll bar stays present in most contexts, it does not if I'm in "single-page display, zoom to page level" -- in other words, when I press command-0. While I can still maneuver by using page-down and the scroll wheel, what is most natural to me is to click on the scroll bar. Is it something I'm doing wrong, or it is a feature rather than a bug? 

[J. M. S.]

I have reported this several times, but no one seems to care. To me, it is clearly a bug.

What is also strange, when I zoom in a little from the full page view, the scroll bar appears, but only for the current page, not for the entire document. Handling documents with several hundred pages has become very difficult and inconvenient for me.

[David29028790hcy4]

Do you have enable scrolling checked?

[J. M. S.]

No, it's not checked, because I don't want this kind of scolling. I want to scroll by full pages and still have a scroll bar. It worked before Adobe messed everything up with the "new framework".

[David29028790hcy4]

If you have the page zoomed to fit (zoom to page level) and enable scrolling unchecked there is no scroll bar because there is nothing to scroll. The whole page is showing and you have disabled scroll to next page. The easiest way to advance to the next page in this view is to use the space bar. Arrow keys advance to next or previous page.

[J. M. S.]

But if I have a 500 page document, that's a pain. It is easiest to navigate through large documents with the scroll bar. It was there before, so why shouldn't it now?

[David29028790hcy4]

I see what you mean now.

[J. M. S.]

It's just like thumbing through a book. You always see full pages, but you can get where you want fast and you can get a quick overview over the contents. To me that is much more useful than the enabled scrolling in acrobat.

The other thing is that visible scroll bars are very useful to see at one glace how long the document is and where I am in the document. Now sometimes I open a two page document and don't realize at first that it has two pages because no scroll bar is shown and to me that is a sign for a one page document.

So when I choose to always show scoll bars, they should always be shown, not only with scrolling enabled. Now the empty space for the scroll bars is wasted anyway but it has no scroll bars inside, which seems absurd to me.

[Charl34703362zdh4]

The new Acrobat Reader Vers. 2024.0002.20687 still is a big frustration - the scroll bar still goes missing - this problem was already complained about in Sept last year -- Acrobats' developers even commented they know about it .... nothing happening to resolves the issue ----.

[J. M. S.]

So now other threads on the same topic were integrated in this one, I think this reduces the visibility of the still existing problems with the scroll bars, since this thread is marked as solved

[Amal.]

Hi @J. M. S. 

Hope you are doing well and sorry to hear that.

Have you tried the steps shared above in the correct answer? What happens when you try to use the scroll bar, do you get any error message? A small video recording of the steps and the issue would be very helpful.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

Let us know how it goes.

~Amal

[quentin1234]

So, Amal, on the off-chance that Adobe has restored the scroll bars in the very latest version, do we take it that it comes down to what age your device is and, therefore, what system you can run, so those of us who, for whatever reason, have to run older Macs, and therefore older systems (in my case Big Sur), will simply always be locked out...?  As we are for the latest updates to InDesign and more, and indeed, this is understandable, except for the critical fact that always active scroll bars are an utterly essential feature to our workload. Adobe adding and upgrading apps is the normal thing to do, but deliberately eliminating a vital feature for its users is utterly bewildering.

[J. M. S.]

Hi @Amal. 

yes, I have tried all the steps several times and it didn't work. I've also been on the phone with adobe support who told me to reinstall, which I did, und sent me links to instructions that didn't work as well.

How could anyone ever get an error message by trying to use scroll bars? This sounds extremely unlikely to me. The problem is that the scroll bars are missing, so I can't use them and I can't get error messages by trying to use not existing scroll bars.

My Acrobat version is 2024.002.20687, I am having the same problem in Acrobat Reader and in Acrobat Pro.

My OS version is macOS 10.15.7 and probably that is the problem, since others here with newer macOS version stated they finally got the scroll bars back.

At home I have a macbook with the newest available version of macOS monterey, that has the same problem and I cannot update to a newer macOS version.

[Amal.]

Hi there,

The Reason for the Scroll Bar not being visible is we have moved to a new framework and the Scroll bar would be available on scrolling. For your request to show the Scroll Bar, we have a plist that you can enable to honour system preferences for showing the scrollbar, for honouring the system scroll preference please create plist in

~/Library/Preferences in com.adobe.acrobat.pro.plist create this plist setting.

Choose Show Scroll Bars as Always under Appearance in settings for Mac.

Please let us know if the above share plist setting does not work for you.

~Amal

[Grundoon Groundhog]

And yet it would be so simple to move to a framework where it was an integral, automatic part of the program, like every other program. The same is true of the fonts list in Creative Cloud, which has no scroll bars either.

[quentin1234]

Will this work with the next update of Acrobat Pro..?

We all know WHY the scrollbars are not showing – the designers of the new framework think the world works (or plays) in phone and tablet mode and not in real-world mode on desktop machines with large screens. They simply do not understand their users' work methods or do not care. This is the strange case of someone actually needing to reinvent the wheel with a new PDF app for those of us for whom permanent scroll bays are essential.

[Melanie27443784ud6m]

Quentin said:

"

Will this work with the next update of Acrobat Pro..?

We all know WHY the scrollbars are not showing – the designers of the new framework think the world works (or plays) in phone and tablet mode and not in real-world mode on desktop machines with large screens. They simply do not understand their users' work methods or do not care. This is the strange case of someone actually needing to reinvent the wheel with a new PDF app for those of us for whom permanent scroll bays are essential."

YES, YES, YES.

For goodness' sake, Adobe, please listen to what we're all saying.

[Frans v.d. Geest]

For goodness' sake, Adobe, please listen to what we're all saying.

By @Melanie27443784ud6m

 They don't. They simply don't listen, they simply don't care. 

[Amal.]

Hi there

Hope you are doing well.

We have checked on the latest beta build after enabling the preference as shared in the page https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html. The scroll bar works fine in the comment panel.

~Amal

[Spiny Norma]

This is the answer.  They're working only on apps for phones and tablets.  I will NEVER do the work I do on either one, nor will most professionals, but Adobe couldn't care less.  They're just telling us that this is the way it's going, and if we don't like it we should find other jobs, I guess.  Just another instance of nothing being created for actual human beings anymore - everything's just about profits now.

Thanks for making my job a real PITA, Adobe.

[J. M. S.]

Hi there,

The Reason for the Scroll Bar not being visible is we have moved to a new framework and the Scroll bar would be available on scrolling. For your request to show the Scroll Bar, we have a plist that you can enable to honour system preferences for showing the scrollbar, for honouring the system scroll preference please create plist in

~/Library/Preferences in com.adobe.acrobat.pro.plist create this plist setting.

Choose Show Scroll Bars as Always under Appearance in settings for Mac.

Please let us know if the above share plist setting does not work for you.

~Amal

By @Amal.

I did this and it does not work.

[girlsvoice]

Hi Amal,
Please ask the engineers to reinstate the scroll bars.
For Adobe Acrobat reader users, it's a bit like a car without wheels.

Please don't force us all to use an alternative product.

[quentin1234]

And also, Amal, ask the engineers to try scrolling (without scroll bar tabs to grab and quickly move back and forth) a 600-page heavily marked-up InDesign-created PDF with all the editor's Comments showing down the side and Endnotes (yes, at the end...), each needing checking with each ref number throughout the text, and see how they like it...!

[Grundoon Groundhog]

But think of the cool programming they've done! Who cares if it's practical? It's like architectural criticism: a lot of chat about a lot of theory while the average person on the street has to suffer with an ugly building.

[Melanie27443784ud6m]

And also, Amal, ask the engineers to try scrolling (without scroll bar tabs to grab and quickly move back and forth) a 600-page heavily marked-up InDesign-created PDF with all the editor's Comments showing down the side and Endnotes (yes, at the end...), each needing checking with each ref number throughout the text, and see how they like it...!

By @quentin1234

Absolutely!