Adobe prints to Notepad error message

[pgarnvik]

Hi. Since the last Windows 10 update, when I try to print a PDF with Adobe 8 from either Word or PowerPoint, it prints a Notepad file instead with the error message below. When I print a Word document with Ariel font, it works fine, but not with Calibri, and almost all my files use Calibri. Please anyone help with a solution to this problem. Thanks.

%%[ ProductName: Distiller ]%%

%%[Page: 1]%%

%%[Page: 2]%%

Calibri-Bold not found, using Courier.

%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:

[80 91 98 92 41 98 66 90 77 63 45 77 91 45 41 90 99 98 45 45 77 91 63

45 99 98 74 41 58 98 66 41 90 77 77 92 45 92 66 90 64 92 98 41 45 93

90 65 98 46 98 87 41 78 98 98 77 92 99 63 73 42 136 93 66 92 41 90

150 90 73 45 98 87 42 90 99 98 41 137 92 42 136 92 66 92 41 90 45 46

41 90 98 46 92 42 63 99 0]

(       

)

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

[Ricardo279415215bvj]

I used Microsoft print to pdf instead of Adobe PDF, and this allowed me to remove the security protection on the PDF file.

[karend6780495]

Thank You, @Deleted User !  That fixed my problem perfectly.

[LMDuffy]

OMG I wish I could kiss you. I've been researching a fix for this problem for months, and one "uncheck" and now I can print PowerPoint slides to a PDF again. Thank you!!!

[Sarah27089976yi8s]

This worked for me! Thank you! 

[mstory918]

Yepppppp. Wish I found this thread years ago. I do a lot of ordering for work on my personal card and use the Adobe PDF print option from Outlook very often to print receipts for reimbursement. 90% of the time it would work, and the other 10% I would get that Notepad thing. Now works 100% of the time. Thanks!!!

[Reginar]

I want to bump this up because THIS is the answer that fixed the problem for me today, 16Jan24! Thank you!!!!

[Julio34902713gjwp]

This was very helpful!!!! Thanks for posting this fix, My problem has been resolved!

[Theresa.83987]

Thank you - 2024 and this still works 

[Zanakam]

Finally, something that works

[M35033536bxkn]

I did this a few weeks ago, but it "undid", maybe an update?  However, did it again, and it's working again.

Anyways, on my PC in 2024, the steps are:

Printers and Scanners

     Adobe PDF - select (not "right click")

            Manage

     Printer Properties (left menu)

            General Tab

                  Preferences

                         Uncheck "Rely on system fonts only; do not use document fonts".

No doubt there are other ways to get to the same place.

[Carolyn359536328ftc]

Thank you SO MUCH!!  This worked for me.

Yay ;~_)

[Shane26450962b9nr]

This fix is still working as of 3/12/24

[Suzette3587461806xg]

Thank you.  I just tried this as my excel was opening Notes when I selected the PDF option and it worked.  So happy.  

[Jessica36454052yz8u]

Want to comment that this worked in April 2024. Thanks!

[dionnem431557]

I had the problem and it was a simple fix - I figured out it only happened when printing to pdf from my browser and only in the calibri font which is the default for my email so I downloaded a newer version of the Edge browser I am using and the problem was solved. It just started after a Windows update.

Now, if I can just figure out why my printer is suddenly printing so lightly that I can't read it. A toner AND drum change didn't solve the issue! Started after the same update.

[PK Jenn]

Hmm, I'm having this same issue after yesterday's Windows 10 update but I don't use Edge. I use Chrome.

[BrianMathias]

Has anyone facing this issue in 2020 been able to fix this?

[gsiken]

I was having issues printing from excel to .pdf in Calibri font. Every time I tried the .pdf was printed on a notepad file with a similar error message. I changed the font to "Times New Roman" and then printed the excel file to .pdf. This was the fix for me!

[valariewebb]

Print to:   Microsoft to PDF - works every time    (Adobe no longer prints to pdf from Outlook  - it goes automatically to notepad 😞    Major glitch

[valariewebb]

Go to Settings

then Devices

then click on "Adobe"

then click on "Manage"

then click on "Printing Preferences"

then UNCHECK "rely on system fonts only; do not use doc fonts

click on apply (or ok)

This fixed my printing to PDF issue

[valariewebb]

After "devices" click on "printers" - then Adobe...... (sorry, left out clicking on printer after devices)

[melissaa39177815]

This worked!! Thank you!! 

[sheon288878475s7g]

Great Job! - Fixed the same issue in March 2023. Allowed me to print from Outlook with no issue.

[MikeDug]

Hello,

First time ever happened....very disturbing message

Possible synthax error in my word document ? or else ?

Please advise

Thanks

%%[ ProductName: Distiller ]%%
OpenSans-Bold not found, using Courier.
OpenSans-Regular not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[99 89 91 204 173 127 92 127 204 343 224 174 91 224 205 91 225 203
173 173 204 147 92 203 91 231 224 221 224 204 91 200 90 200 224 91
224 221 225 147 91 89 204 174 0]
(
 
 )

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

[Test Screen Name]

Suggest you don't print to PDF from Word. Instead, use the Acrobat ribbon in Word.