Adobe prints to Notepad error message

[pgarnvik]

Hi. Since the last Windows 10 update, when I try to print a PDF with Adobe 8 from either Word or PowerPoint, it prints a Notepad file instead with the error message below. When I print a Word document with Ariel font, it works fine, but not with Calibri, and almost all my files use Calibri. Please anyone help with a solution to this problem. Thanks.

%%[ ProductName: Distiller ]%%

%%[Page: 1]%%

%%[Page: 2]%%

Calibri-Bold not found, using Courier.

%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:

[80 91 98 92 41 98 66 90 77 63 45 77 91 45 41 90 99 98 45 45 77 91 63

45 99 98 74 41 58 98 66 41 90 77 77 92 45 92 66 90 64 92 98 41 45 93

90 65 98 46 98 87 41 78 98 98 77 92 99 63 73 42 136 93 66 92 41 90

150 90 73 45 98 87 42 90 99 98 41 137 92 42 136 92 66 92 41 90 45 46

41 90 98 46 92 42 63 99 0]

(       

)

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

[Ellyna27151142gnbl]

As of November 2022, it worked like a charm. Thank you so much.

[Mom27389209n00i]

OMG - totally worked as of Dec 2022. I had a bit of a hard time following the above but ended up:

    within the doc selecting to print as Adobe, clicked Print Options, clicked Properties, unchecked the Rely on          System Fonts Only (as noted above). Never had this been an issue before!

[bserrano1009]

THANK YOU!! I have printed these a lot and this is the first time I have run into this error. I deselected and it worked perfectly. 

[Michelle28991838n67h]

Just had to use it, thanks for the fix!

[Luis259374131m4t]

That worked like a charm.

Thank you so much 

[Christopher278845470706]

Update for 2023:

From Outlook,

- Ctrl+P

- Click "Print Options"

- Click "Properties"

- Deselect "Rely on system fonts only; do not use document fonts"

- Click "ok" then "print"

[Nak358068229yip]

Thanks for helping me understand what that error was about.

[CCSTech]

June 2023 and still helped!

[Jennifer32011955kdxt]

Worked beautifullly for me in September 2023 - thanks!

[M35033536bxkn]

Fabulous, Jenn, this is still a problem in January 2024, and you fixed it for me!  Cheers!

[Minn31700278c1xv]

Thank you so much. This works.

[Lupe Madrid]

YAY JENN... worked!!

[DefaultX0X0]

Thank you!  This worked in 2024!  🙂

[default53u2s0p25wph]

Thank you Jenn!  Your method worked for me.  

[Roberto36035997b3dx]

THANK YOU!!! WORKED MARCH 2024!!!

[Alec35478405fig8]

Works as of April 2024

[Kimberly36501827dpyy]

Still working April 2024, thank you!

[cohesivec96699632]

Awesome, it works. 03/04/2024

[Darwood5EB4]

This fix is still working in October 2020.

Thanks man!

[Carla5C4E]

Thank you for sharing this tip!  Quick fix and works!

[default40myzcibgbpw]

This fixed it! Thank you!

[emilya_]

ugh, march 2021 and this fix did not work for me. so glad it worked for others, though! 

[Dov Isaacs]

Which fix are you referring to?

Exactly what message did you get when the Distiller failed?

Did you properly set the Adobe PDF PostScript printer driver instance properties to disable the Rely on system fonts only option?

[emilya_]

i tried jonathan's fix that so many people had success with: 

"I had this same issue and was able to fix the issue by opening Devices and Printers>right-click Adobe PDF>Uncheck "Rely on system fonts only; do not use document fonts"."

as that poster suggested, i unchecked that box in Devices and Printers>right-click Adobe PDF. i just unchecked the box, i am working remotely from a computer issued by employer, so i didn't set any printer driver instance properties myself (i don't even know what that means), i just unchecked the box as another poster suggested and even after "applying" the change and restarting my computer that isn't working. 

the notepad error message i am getting is: 

"%%[ ProductName: Distiller ]%%
This PostScript file was created from an encrypted PDF file.
Redistilling encrypted PDF is not permitted.
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%"

[Dov Isaacs · Accepted solution]

This is a totally different issue and is not a bug. It is intended behaviour.

The message implies that you were attempting to print a PDF file from within either Adobe Acrobat or Reader to Adobe PDF and that the PDF file was in fact protected! Adobe doesn't allow you to remove PDF file protections by “refrying” the PDF by printing to Adobe PDF!