Adobe prints to Notepad error message

[Guest]

Hi. Since the last Windows 10 update, when I try to print a PDF with Adobe 8 from either Word or PowerPoint, it prints a Notepad file instead with the error message below. When I print a Word document with Ariel font, it works fine, but not with Calibri, and almost all my files use Calibri. Please anyone help with a solution to this problem. Thanks.

%%[ ProductName: Distiller ]%%

%%[Page: 1]%%

%%[Page: 2]%%

Calibri-Bold not found, using Courier.

%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:

[80 91 98 92 41 98 66 90 77 63 45 77 91 45 41 90 99 98 45 45 77 91 63

45 99 98 74 41 58 98 66 41 90 77 77 92 45 92 66 90 64 92 98 41 45 93

90 65 98 46 98 87 41 78 98 98 77 92 99 63 73 42 136 93 66 92 41 90

150 90 73 45 98 87 42 90 99 98 41 137 92 42 136 92 66 92 41 90 45 46

41 90 98 46 92 42 63 99 0]

(       

)

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

[Dov Isaacs · Accepted solution]

This is a totally different issue and is not a bug. It is intended behaviour.

The message implies that you were attempting to print a PDF file from within either Adobe Acrobat or Reader to Adobe PDF and that the PDF file was in fact protected! Adobe doesn't allow you to remove PDF file protections by “refrying” the PDF by printing to Adobe PDF!

[valariewebb]

Go to Settings

then Devices

then click on "Adobe"

then click on "Manage"

then click on "Printing Preferences"

then UNCHECK "rely on system fonts only; do not use doc fonts

click on apply (or ok)

This fixed my printing to PDF issue

[valariewebb]

After "devices" click on "printers" - then Adobe...... (sorry, left out clicking on printer after devices)

[melissaa39177815]

This worked!! Thank you!! 

[sheon288878475s7g]

Great Job! - Fixed the same issue in March 2023. Allowed me to print from Outlook with no issue.

[AK321941]

Thank you!! Just used this to fix my issue in June 2024

[SimenNO]

Thank you so much. this worked 

[Kacie389483314ep6]

THANK YOU THANK YOU!

[MikeDug]

Hello,

First time ever happened....very disturbing message

Possible synthax error in my word document ? or else ?

Please advise

Thanks

%%[ ProductName: Distiller ]%%
OpenSans-Bold not found, using Courier.
OpenSans-Regular not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[99 89 91 204 173 127 92 127 204 343 224 174 91 224 205 91 225 203
173 173 204 147 92 203 91 231 224 221 224 204 91 200 90 200 224 91
224 221 225 147 91 89 204 174 0]
(
 
 )

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

[Test Screen Name]

Suggest you don't print to PDF from Word. Instead, use the Acrobat ribbon in Word.

[Tony37262452y93h]

This guy Dov Isaacs is an a$$hole

[John25536604n8jq]

Never has helpful suggestions 

[Kiwi22215277wyne]

I had this problem today (July 2024).

After lots of mucking around, I discovered it was because there were emojis (Segoe UI Emoji font) in the text. Once I removed the emojis it printed to PDF like normal.

The error message was:

%%[ ProductName: Distiller ]%%
%%[ Error: invalidfont; OffendingCommand: definefont; ErrorInfo: .notdef --nostringval-- ]%%

Stack:
/Font
-dict-
/TTE56t00

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

[Michelle28991838n67h]

I have this problem with business emails, which do not contain emojis. Personally, I think it's Adobe and Microsoft not playing nicely together. Every so often the "rely on system fonts" fix will undo and I have to go in and deselect in on my "printer settings" on my computer, which stays longer than deselecting while printing to pdf while I'm in outlook.

[Kiwi22215277wyne]

Sorry to hear yours wasn't due to emojis. That was what caused my problem yesterday though.

Did you find a solution in the end?

[Michelle28991838n67h]

The stated fix with through the printing preferences for Adobe keeps the fix longer than any other solution I've seen. Hopefully yours is permanently fixed.