All pdfs created have yellow backgrounds

Forum|Forum|4 years ago
September 16, 2021
33 replies
60098 views

Every pdf I create - from a Word document or create blank page - has a yellow background. I have uninstalled and reinstalled and it hasn't fixed it. Version 2021.007.20091.

When opened in another program, they are normal white, so the problem is viewing/display.

Create PDFs

Correct answer JJ3ANS

Hi

Thank you for reaching out and sorry for the trouble.

We are unable to reproduce this issue at our end.

Kindly Share the machine details i.e the OS version, configuration, etc. for investigating this issue.

It would be helpful if you can share the sample PDF files as well.

Regards,

Sweta Karn

This has worked to fix the issue:

‘Preferences’
Select ‘Accessibility’
Check ‘Replace Document Colors’
Select ‘Use Windows Color Scheme’

Show previous replies

T

TonyMunns

Participating Frequently

I have the same issue, and changing the accessiblility settings solves the backgroud yellow but other componenent such as imported logos or graphics remain with a yellow background. This is all since the autimatic update last night and is very frustrating, as it makes it impossible to check what I am sending to my cilents. A fix or patch from Adobe is needed URGENTLY please.

TM

D

default1feb2mw2ffg9

Participating Frequently

Same here. It all started after automatic windows updates this week. However, other people in my small company don't have this issue which makes it harder to pin down what is causing it.

On files with multiple embedded images, the temporary Accessibility fix really breaks down as seen in the attached screenshot. Part of the paged is turned back to white while acrobat can't fix the colors in other parts of the image.

J

Jose5FE7

Participant

Exact same issue for a couple of my end users that applied the latest update sometime yesterday.

Any PDF with OCR will display a yellow background on Acrobat Pro, but not on any other PDF reader. Printing the document proves the change is a matter of display since the printed copy has the correct white background.

This isn't happening with PDFs with static images on them, like scanned papers that haven't been processed to look for text and images.

We run a repair and even fully uninstalled Acrobat DC and reinstalled it (with restarts in between all those steps) and the issue persists.
Nothing workflow breaking since we have the accessibility workaround, but Adobe might want to make sure they address the issue on the next update.

D

defaultpqh9hx59mfxn

Participant

I am seeing the same issue after repairing and uninstall/reinstall. It makes my work fairly difficult as I have to match colors and such from PDF docs to designs. Some type of quick solution would be really nice.

D

default1feb2mw2ffg9

Participating Frequently

This has worked to fix the issue:

‘Preferences’
Select ‘Accessibility’
Check ‘Replace Document Colors’
Select ‘Use Windows Color Scheme’

That only fixes parts of a PDF and does a terrible job of replacing colors around smaller shapes and letter. Embedded JPGs and other images in the PDF (with their own white background) still keep the yellow background making it look really even worse with patchy yellow squares all over sheets with multiple imbeded images.