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All pdfs created have yellow backgrounds

Forum|Forum|4 years ago
September 16, 2021
33 replies
59885 views

Every pdf I create - from a Word document or create blank page - has a yellow background. I have uninstalled and reinstalled and it hasn't fixed it. Version 2021.007.20091.

When opened in another program, they are normal white, so the problem is viewing/display.

Create PDFs

Correct answer JJ3ANS

Hi

Thank you for reaching out and sorry for the trouble.

We are unable to reproduce this issue at our end.

Kindly Share the machine details i.e the OS version, configuration, etc. for investigating this issue.

It would be helpful if you can share the sample PDF files as well.

Regards,

Sweta Karn

This has worked to fix the issue:

‘Preferences’
Select ‘Accessibility’
Check ‘Replace Document Colors’
Select ‘Use Windows Color Scheme’

Show previous replies

oliverm60921259

Participant

This has been the best fix for me:

From Windows Control Panel open Color Managment.
Select the affected display (if you have multiple affected displays you will need to repeat the following steps for each one).
Check the box "Use my settings for this device"
Select any existing profiles associated with this device and Remove them.
Click Add and choose the ICC Profile called sRGB IEC61966-2.1.
Click OK and then Close
Test

Also ensure that 'replace background colours' isnt ticked.

Credit: Re: PDF document pages turning yellow - Page 5 - Adobe Support Community - 12382014

K

kathl33n

Participant

This didn't work for me.
I can view docs in Firefox and colours are correct. But this isn't a fix.

Adobe.... please fix.

K

kathl33n

Participant

Followed the steps above and it worked. Be sure to REMOVE the existing profiles 🙂

S

Stevie de Vito

Participating Frequently

I have the same problem, tried a lot but I am not willing to do more. It worked fine before, other apps make no problem and adobe should fix it soon. They charge so much money monthly:-(

V

Voiles

Participating Frequently

No solution yet but here's links to two more discusison threads with a "yellow" issue:

https://community.adobe.com/t5/acrobat-discussions/pdf-document-pages-turning-yellow/m-p/12393321

In this discussion someone has suggested editing the colour management profiles on your device and another user said that worked for them but I haven't been able to test this myself.

https://community.adobe.com/t5/acrobat-discussions/is-it-possible-to-remove-yellow-text-background-in-the-entire-document/td-p/4224849

This one has a complex suggestion at the end, unclear if it works.

K

kathl33n

Participant

The first suggested fix above didn't work for me.

The second is a thread from 2012, and someone suggested the current problem is different, and the 2012 'fix' won't work for the current issue.

I can view docs correctly in Firefox, but that's not a fix.
Adobe.... please fix.

A

arjen5CF2

Participant

I have the same issue with all my .pdf files. I'm running adobe acrobat Pro DC (32-bit) on a 64 bit windows 10 laptop. I uninstalled the program and reinstalled it with no change to the background colors of the pdf. Version 21.007.20091.

E

erinesk

Participant

I had the same issue support unistalled, reinstalled an older version and installed a patch on TH 9.16, all was fixed however today my PDF's and .jpgs now all have the yellow background again.

Dave__M

Community Expert

JPGS TOO? In what program are you viewing the jpg to see the yellow? If you're opening a JPG in ACrobat, it is converting it to a PDF to view. Or is this issue showing up in other software apps too?

My best,

Dave

E

erinesk

Participant

It's showing up in other apps as well. I was opening .jpgs to view in photos on Windows and now updated to view in snip & sketch. No yellow background in snip & sketch now but pdf's still have the yellow background.

Z

ZBalling

Inspiring

Please paste what is the ICC profile you use in colorcpl.exe. Try to change to sRGB, will it fix the issue?

G

grafico 220

Participant

I have solved it in windows with the option to calibrate screen color.

J

jong6489246

Participant

Same issue here. Posting to follow.

D

defaultdl1t65qd2c6f

Participant

I am also having this same issue that began today with a yellow background on all .pdf documents. I also uninstalled and reinstalled and it hasn't fixed the issue. I am using Adobe Pro DC, Version 2021.007.20091. This needs to be elevated to the Adobe Support Team since it's not an isolated case. I was on chat with them and they said that their technicians don't work on weekends, but he did give me a Support Case ID to call on Monday.

J

JJ3ANSAuthor

Inspiring

I have two Windows 10 laptops - both fully updated. Running Acrobat DC Pro on both - fully updated. One has had the yellow background issue, but the other laptop hasn't!

Dave__M

Community Expert

Wow! This is getting more interesting by the day... and needs a fix while we're at it.

Dave

W

wilsonjeffries

Participant

I have this problem, too -- first noticed today. The suggested fix for color scheme settings works to eliminate the yellow background on-screen. But scanned documents (which do not appear yellow on screen) PRINT with yellow background.

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