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JJ3ANS
Inspiring
Sep 16, 2021 1:48 PM UTC
Answered

All pdfs created have yellow backgrounds

Every pdf I create - from a Word document or create blank page - has a yellow background. I have uninstalled and reinstalled and it hasn't fixed it. Version 2021.007.20091.

When opened in another program, they are normal white, so the problem is viewing/display.

    JJ3ANSCorrect answer
    Inspiring
    Sep 17, 2021 8:43 AM UTC

    Hi 

    Thank you for reaching out and sorry for the trouble.

     

    We are unable to reproduce this issue at our end.

    Kindly Share the machine details i.e the OS version, configuration, etc. for investigating this issue.

    It would be helpful if you can share the sample PDF files as well.

     

    Regards,

    Sweta Karn


    This has worked to fix the issue:

    ‘Preferences’
    Select ‘Accessibility’
    Check ‘Replace Document Colors’
    Select ‘Use Windows Color Scheme’

    View reply

    103 replies

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    oliverm60921259
    oliverm60921259
    Participant
    Sep 22, 2021 6:26 AM UTC

    This has been the best fix for me:

    • From Windows Control Panel open Color Managment.
    • Select the affected display (if you have multiple affected displays you will need to repeat the following steps for each one).
    • Check the box "Use my settings for this device"
    • Select any existing profiles associated with this device and Remove them.
    • Click Add and choose the ICC Profile called sRGB IEC61966-2.1.
    • Click OK and then Close
    • Test

    Also ensure that 'replace background colours' isnt ticked. 

    Credit: Re: PDF document pages turning yellow - Page 5 - Adobe Support Community - 12382014

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      kathl33n
      Participant
      Sep 23, 2021 6:25 PM UTC

      This didn't work for me. 
      I can view docs in Firefox and colours are correct. But this isn't a fix. 

      Adobe.... please fix. 

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        kathl33n
        Participant
        Sep 27, 2021 5:49 PM UTC

        Followed the steps above and it worked.  Be sure to REMOVE the existing profiles 🙂

         

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        Stevie de Vito
        Participating Frequently
        Sep 21, 2021 3:42 PM UTC

        I have the same problem, tried a lot but I am not willing to do more. It worked fine before, other apps make no problem and adobe should fix it soon. They charge so much money monthly:-(

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        Voiles
        Participating Frequently
        Sep 21, 2021 12:03 AM UTC

        No solution yet but here's links to two more discusison threads with a "yellow" issue:

         

        https://community.adobe.com/t5/acrobat-discussions/pdf-document-pages-turning-yellow/m-p/12393321

        In this discussion someone has suggested editing the colour management profiles on your device and another user said that worked for them but I haven't been able to test this myself.

         

        https://community.adobe.com/t5/acrobat-discussions/is-it-possible-to-remove-yellow-text-background-in-the-entire-document/td-p/4224849

        This one has a complex suggestion at the end, unclear if it works.

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        kathl33n
        Participant
        Sep 23, 2021 6:29 PM UTC

        The first suggested fix above didn't work for me. 

        The second is a thread from 2012, and someone suggested the current problem is different, and the 2012 'fix' won't work for the current issue. 

        I can view docs correctly in Firefox, but that's not a fix.  
        Adobe.... please fix.

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        arjen5CF2
        Participant
        Sep 20, 2021 7:12 PM UTC

        I have the same issue with all my .pdf files. I'm running adobe acrobat Pro DC (32-bit) on a 64 bit windows 10 laptop. I uninstalled the program and reinstalled it with no change to the background colors of the pdf. Version 21.007.20091.

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        erinesk
        Participant
        Sep 20, 2021 5:20 PM UTC

        I had the same issue support unistalled, reinstalled an older version and installed a patch on TH 9.16, all was fixed however today my PDF's and .jpgs now all have the yellow background again.  

         

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          Dave__M
          Community Expert
          Dave__MCommunity Expert
          Community Expert
          Sep 20, 2021 7:31 PM UTC

          JPGS TOO?  In what program are you viewing the jpg to see the yellow?  If you're opening a JPG in ACrobat, it is converting it to a PDF to view.  Or is this issue showing up in other software apps too?

          My best,

          Dave

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          erinesk
          Participant
          Sep 22, 2021 2:33 PM UTC

          It's showing up in other apps as well.  I was opening .jpgs to view in photos on Windows and now updated to view in snip & sketch.  No yellow background in snip & sketch now but pdf's still have the yellow background.  

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          ZBalling
          Inspiring
          Sep 20, 2021 2:44 PM UTC

          Please paste what is the ICC profile you use in colorcpl.exe. Try to change to sRGB, will it fix the issue? 

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          grafico 220
          Participant
          Sep 20, 2021 3:06 PM UTC

          I have solved it in windows with the option to calibrate screen color.

           

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          jong6489246
          Participant
          Sep 18, 2021 9:22 PM UTC

          Same issue here. Posting to follow.

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          defaultdl1t65qd2c6f
          Participant
          Sep 18, 2021 7:09 PM UTC

          I am also having this same issue that began today with a yellow background on all .pdf documents. I also uninstalled and reinstalled and it hasn't fixed the issue.  I am using Adobe Pro DC, Version 2021.007.20091.  This needs to be elevated to the Adobe Support Team since it's not an isolated case.  I was on chat with them and they said that their technicians don't work on weekends, but he did give me a Support Case ID to call on Monday. 

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            JJ3ANSAuthor
            Inspiring
            Sep 18, 2021 3:14 PM UTC

            I have two Windows 10 laptops - both fully updated. Running Acrobat DC Pro on both - fully updated. One has had the yellow background issue, but the other laptop hasn't!

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              Dave__M
              Community Expert
              Dave__MCommunity Expert
              Community Expert
              Sep 18, 2021 7:49 PM UTC

              Wow!  This is getting more interesting by the day... and needs a fix while we're at it.

              Dave

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                wilsonjeffries
                Participant
                Sep 17, 2021 9:06 PM UTC

                I have this problem, too -- first noticed today.  The suggested fix for color scheme settings works to eliminate the yellow background on-screen.  But scanned documents (which do not appear yellow on screen) PRINT with yellow background.

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