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All pdfs created have yellow backgrounds

Forum|Forum|4 years ago
September 16, 2021
31 replies
59651 views

Every pdf I create - from a Word document or create blank page - has a yellow background. I have uninstalled and reinstalled and it hasn't fixed it. Version 2021.007.20091.

When opened in another program, they are normal white, so the problem is viewing/display.

Create PDFs

Correct answer JJ3ANS

Hi

Thank you for reaching out and sorry for the trouble.

We are unable to reproduce this issue at our end.

Kindly Share the machine details i.e the OS version, configuration, etc. for investigating this issue.

It would be helpful if you can share the sample PDF files as well.

Regards,

Sweta Karn

This has worked to fix the issue:

‘Preferences’
Select ‘Accessibility’
Check ‘Replace Document Colors’
Select ‘Use Windows Color Scheme’

Show previous replies

A

Abhay24041655q2wd

Participant

https://community.adobe.com/t5/acrobat-discussions/all-pdfs-created-have-yellow-backgrounds/m-p/12386130#M328866

A

Arthur23764950e2nj

Participant

Please use normal white

O

Oliver Kremer

Participating Frequently

Same issue here with

2021.007.20099 (.61763),
AGM 4.030.00111,
CoolType 5.017.00005,
Base 21.1792,
JP2K 2.000.00002.49666

Looks like it's a "color problem". No problems with bw or grayscale scans, only color scans show the phenomenon. Also plain text documents are displayed with yellow background. The workaround via the adjusted color display does not work when color graphics are involved...

O

Oliver Kremer

Participating Frequently

This worked for me:

If you experience the "yellow problem" with Photoshop, try: https://community.adobe.com/t5/photoshop-ecosystem-discussions/initially-new-photoshop-cc-255-255-255-is-objectionly-yellow/m-p/10879475

D

defaultbk73hqp3hkn7

Participant

I would appreciate a more direct and complete answer from Adobe regarding this problem. It clearly exists. Outside of this forum, I have spoken with dozens of other users who are experiencing the same problem we are here. While the workaround suggested by JJ3ANS does allow for white backgrounds in basic text documents that have been converted to PDFs, backgrounds remain yellow for any graphics on the page. It is baffling to me that Adobe has not been able to quickly replicate, troubleshoot and offer a fix for this issue. This is a major flaw and it should be treated as such.

Dave__M

Community Expert

Agreed - this has been an issue for way too long!

Dave

benjamine786637

Participant

I just fixed it as well, after I tried many different ideas!

(1) re calibrate the screen "Bildschirmfarbe kalibrieren"

(2) then I changed the settings (4. Chapter) Seitenanzeige - Render: for the screen, and RGB-Schema (Arbeitsfarbraum)

(3) then I changed the settings (13. Chapter) Farbmanagement (Color-Management) into; RGB: Monitor Profile, CMYK: Photoshop 5 Default and Mechanism: Microsoft ICM

S

Stevie de Vito

Participating Frequently

Have you ever printed this pdf?

Sbj54462

Participant

We are having this issue as well on a few of our employees workstations. Setting:‘Preferences’ Select ‘Accessibility’ Check ‘Replace Document Colors’ Select ‘Use Windows Color Scheme’. seems to kind of hide the issue. Printing these documents are retainging yellow as a background. I have opened the same pdfs in Chrome and they look and print fine. This yellow background is showing up on pdfs that i open in Acrobat DC but not in any other pdr reader. Sure hope Adobe finds out what is the issue and quickly repair it. I begining to think we should find a different solution that is less expensive, but just works correctly.

Dave__M

Community Expert

I agree - changing the way it's displays the colors (intended for accessibility help) is not a fix - just a way of putting a band-aid on a gaping wound. Adobe is aware of the issue, as I have seen a comment on one of these threads regarding this issue. But it's now been weeks - and this has to be fixed! C'mon! There was an update posted about a week ago. I can'tg verify if it's fixed, since I never saw the yellow stuff reported by many others.

Dave

Sbj54462

Participant

I removed the software and downloaded the newest version of Acrobat and the issue was still there, so it was not corrected in the latest update.

D

DanR561

Participant

I've had this same problem... I changed to Windows Color Scheme but now all images still have the yellow background. Bad update last month?

V

VickiT.

Participant

The answer below worked!!! THANK YOU. This was so annoying!

E

erinesk

Participant

Didn't work for me.

oliverm60921259

Participant

This has been the best fix for me:

From Windows Control Panel open Color Managment.
Select the affected display (if you have multiple affected displays you will need to repeat the following steps for each one).
Check the box "Use my settings for this device"
Select any existing profiles associated with this device and Remove them.
Click Add and choose the ICC Profile called sRGB IEC61966-2.1.
Click OK and then Close
Test

Also ensure that 'replace background colours' isnt ticked.

Credit: Re: PDF document pages turning yellow - Page 5 - Adobe Support Community - 12382014

K

kathl33n

Participant

This didn't work for me.
I can view docs in Firefox and colours are correct. But this isn't a fix.

Adobe.... please fix.

K

kathl33n

Participant

Followed the steps above and it worked. Be sure to REMOVE the existing profiles 🙂

S

Stevie de Vito

Participating Frequently

I have the same problem, tried a lot but I am not willing to do more. It worked fine before, other apps make no problem and adobe should fix it soon. They charge so much money monthly:-(

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