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Inspiring
Sep 16, 2021 1:48 PM UTC
Answered

All pdfs created have yellow backgrounds

Every pdf I create - from a Word document or create blank page - has a yellow background. I have uninstalled and reinstalled and it hasn't fixed it. Version 2021.007.20091.

When opened in another program, they are normal white, so the problem is viewing/display.

JJ3ANSCorrect answer
Inspiring
Sep 17, 2021 8:43 AM UTC

Hi 

Thank you for reaching out and sorry for the trouble.

 

We are unable to reproduce this issue at our end.

Kindly Share the machine details i.e the OS version, configuration, etc. for investigating this issue.

It would be helpful if you can share the sample PDF files as well.

 

Regards,

Sweta Karn


This has worked to fix the issue:

‘Preferences’
Select ‘Accessibility’
Check ‘Replace Document Colors’
Select ‘Use Windows Color Scheme’

103 replies

Participant
Apr 14, 2022 11:40 AM UTC

Every pdf I create - from a Word document or create blank page - has a yellow background. I have uninstalled and reinstalled and it hasn't fixed it. Version 2021.007.20091.

When opened in another program, they are normal white, so the problem is viewing/display.

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Participant
Apr 14, 2022 11:38 AM UTC

Download download folder

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Participant
Mar 26, 2022 5:16 PM UTC

Please use normal white

 

 

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Participating Frequently
Nov 17, 2021 11:46 AM UTC

Same issue here with

  • 2021.007.20099 (.61763),
  • AGM 4.030.00111,
  • CoolType 5.017.00005,
  • Base 21.1792,
  • JP2K 2.000.00002.49666

 

Looks like it's a "color problem". No problems with bw or grayscale scans, only color scans show the phenomenon. Also plain text documents are displayed with yellow background. The workaround via the adjusted color display does not work when color graphics are involved...

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Participating Frequently
Nov 25, 2021 11:13 AM UTC

This worked for me:

 

 

If you experience the "yellow problem" with Photoshop, try: https://community.adobe.com/t5/photoshop-ecosystem-discussions/initially-new-photoshop-cc-255-255-255-is-objectionly-yellow/m-p/10879475

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Participant
Oct 26, 2021 7:42 PM UTC

I would appreciate a more direct and complete answer from Adobe regarding this problem. It clearly exists. Outside of this forum, I have spoken with dozens of other users who are experiencing the same problem we are here. While the workaround suggested by JJ3ANS does allow for white backgrounds in basic text documents that have been converted to PDFs, backgrounds remain yellow for any graphics on the page. It is baffling to me that Adobe has not been able to quickly replicate, troubleshoot and offer a fix for this issue. This is a major flaw and it should be treated as such.

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Dave__M
Community Expert
Community Expert
Oct 26, 2021 9:21 PM UTC

Agreed - this has been an issue for way too long!  

Dave

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benjamine786637
Participant
Oct 10, 2021 11:03 PM UTC

I just fixed it as well, after I tried many different ideas!

 

(1) re calibrate the screen "Bildschirmfarbe kalibrieren"

(2) then I changed the settings (4. Chapter) Seitenanzeige - Render: for the screen, and RGB-Schema (Arbeitsfarbraum)

(3) then I changed the settings (13. Chapter) Farbmanagement (Color-Management) into; RGB: Monitor Profile, CMYK: Photoshop 5 Default and Mechanism: Microsoft ICM

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Participating Frequently
Nov 15, 2021 10:43 AM UTC

Have you ever printed this pdf?

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Sbj54462
Participant
Oct 8, 2021 5:50 PM UTC

We are having this issue as well on a few of our employees workstations.  Setting:‘Preferences’ Select ‘Accessibility’ Check ‘Replace Document Colors’ Select ‘Use Windows Color Scheme’. seems to kind of hide the issue.  Printing these documents are retainging yellow as a background.  I have opened the same pdfs in Chrome and they look and print fine.  This yellow background is showing up on pdfs that i open in Acrobat DC but not in any other pdr reader.  Sure hope Adobe finds out what is the issue and quickly repair it.  I begining to think we should find a different solution that is less expensive, but just works correctly.

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Dave__M
Community Expert
Community Expert
Oct 8, 2021 5:55 PM UTC

I agree - changing the way it's displays the colors (intended for accessibility help) is not a fix - just a way of putting a band-aid on a gaping wound.  Adobe is aware of the issue, as I have seen a comment on one of these threads regarding this issue.  But it's now been weeks - and this has to be fixed!  C'mon!  There was an update posted about a week ago.  I can'tg verify if it's fixed, since I never saw the yellow stuff reported by many others.

Dave

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Sbj54462
Participant
Oct 8, 2021 6:13 PM UTC

I removed the software and downloaded the newest version of Acrobat and the issue was still there, so it was not corrected in the latest update. 

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Participant
Oct 7, 2021 1:04 PM UTC

I've had this same problem...  I changed to Windows Color Scheme but now all images still have the yellow background.  Bad update last month?

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Participant
Oct 6, 2021 2:42 AM UTC

The answer below worked!!! THANK YOU. This was so annoying!

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Participant
Oct 6, 2021 3:52 AM UTC

Didn't work for me.

 

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