Participant

Question

PDF document pages turning yellow

Forum|Forum|4 years ago
September 14, 2021
84 replies
138256 views

I converted a word document into PDF using Adobe Acrobat Pro and all of the pages turned yellow. Does anyone know how to delete or turn off the yellow pages and make them just normal white pages?

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default0i962g36c7ij

Participant

This happened to me late last week and I haven't found a fix yet. Working on uninstalling and reinstalling now. I'll report back any findings.

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defaultelsm1g55c8c1

Participant

Don't waste your time. I already uninstalled and reinstalled, including
removing all data etc., and it didn't help

D

default0i962g36c7ij

Participant

Yep, just finished reinstalling to no avail.

[P.I Removed by Moderator]

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defaultelsm1g55c8c1

Participant

This just started happening to me, too. And I'm a lawyer in the middle of a trial! How annoying. I contacted support and received a partial fix for SOME but not all PDFs.

It works at least for documents printed to PDF from Word, though it's clearly not a complete fix since some other PDFs are still yellow. And it is only in Adobe. Opening PDFs in other viewers is fine. Adobe tech support needs to get on this yesterday

The partial fix is to go to Accessibility settings under preferences and select the option to substitute colors and choose custom colors with black and white. You may need to play around with checking different boxes around that too depending on your needs, especially if you want to have any non-black text appear as the intended color.

I converted a word document into PDF using Adobe Acrobat Pro and all of the pages turned yellow. Does anyone know how to delete or turn off the yellow pages and make them just normal white pages?

By @default0rkoqzf53t96

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defaultuoyuy6se7omm

Participant

I have the same problem. Tried everythign here. Nothing works. I too am an attorney going to trial soon. This must get fixed. Where is Adobe?

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IJRH

Participant

I too have had this issue today and it literally happened while I had a pdf opened. One moment it had the normal white background and the next it was all yellow. Every single pdf I opened was the same.

I tried the various fixes suggested in this threada but nothing worked.

I then dragged and dropped a pdf into a Firefox browser window and that displayed with the correct white background and the next time I tried opening the file in Acrobat, the yellow had disappeared. Somehow, bizarrely, opening a pdf in a Firefox window fixed the issue for me.

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bennettmm

Participant

Thank you, this worked for me too! I opened a pdf in Google Chrome, then closed and reopened in Adobe and the yellow tone was gone. I checked other pdfs and they no longer had the yellow either. Agree that it's bizarre, but none of the other fixes suggested in this thread worked and this did! Appreciate you sharing!

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defaulty19tohr0v5k7

Participant

I believe this is a Windows issue (or a combination of the latest Adobe and Windows updates) that has changed the way colour profiles are working. JPGs and PNGs were displaying with a yellow tinge in other apps (e.g. Windows Photo Viewer) aswell as PDFs.

The following fix worked for me.

From Windows Control Panel open Color Managment.
Select the affected display (if you have multiple affected displays you will need to repeat the following steps for each one).
Check the box "Use my settings for this device"
Select any existing profiles associated with this device and Remove them.
Click Add and choose the ICC Profile called sRGB IEC61966-2.1.
Click OK and then Close
Test

Hopefully this helps others fix the issue.

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gina58543339

Participant

I was coming to the same conclusion that it was a combination of the windows service pack KB5005565, and the update from adobe. In my case KB5005565 installed on Sept14,2021 and the Adobe Update 21.007.20091 installed on Sept16,2021. My issues began on Sept 16.

Started with only newly downloaded pdfs being yellow (on my 2 monitors), Tried Printing to pdf in b/w tried printing to printer all printed yellow. Then when editing an old pdf yellow was added to the pdf where it was not yellow before. Then all of my pdfs started showing yellow on the preview pane without even opening them.

I tried accessibility fix, and it only removed yellow from background and left all text boxed filled with yellow, and left png images added to pdf with background. Also added yellow to my signature when signing a pdf.

Since I couldn't uninstall the adobe update, I tried uninstalling the windows update. When I uninstalled KB5005565, windows autoinstalled KB5005033 which was not installed before.

I was not seeing any image (jpg, jpeg, png) show up with yellow until I uninstalled the windows update. Once I did that all of my image files showed up yellow but only on one of my two monitors. and I still had the same adobe issue.

I re-installed KB5005565. I updated printer and video card drivers thinking it was an issue with the way all the things were working together.

I had found the Color Management fix on a different forum Saturday, But I couldn't find the profile sRGB IEC61966-2.1....I tried different profiles, and got the yellow issues in the image files to go away, but no difference in the pdf files.

Thank you @defaulty19tohr0v5k7 for posting this, it made me look for the profile again. I found the profile at the sRGB IEC61966-2.1 profile at the very bottom of the ICC section.

This has currently resolved my issue. but definitely still want an answer from adobe.

Also, @AnandSri (Adobe employee) did respond late in the day on 9/17. "The issue has been reported to the Engineering team for further investigation to identify the root cause and to eliminate it as soon as possible.

We'll share an update soon. Thanks for your patience and for your cooperation on this."

Her response is not what we want to hear, but we have to let their delvelopers go through the code to find the cause.

I'm hoping Someonw will be able to provide another update soon.

JR Boulay

Community Expert

The correct (and simple) answer is here: https://community.adobe.com/t5/acrobat-discussions/all-pdfs-created-have-yellow-backgrounds/td-p/12386130

Acrobate du PDF, InDesigner et Photoshopographe

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JJ3ANS

Inspiring

That works on simple black text pdfs, but doesn't help with any pdf with images etc.

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colleenh70781492

Participant

create txtfile
called stupid adobe.txt
paste the below in there

taskkill /f /im adobe*
ren  "%appdata%\Adobe" "adobe.old"
taskkill /f /im adobe*
ren "%localappdata%\Adobe" "adobe.old"
taskkill /f /im adobe*
ren "%APPDATA%\..\LocalLow\Adobe" "adobe.old"
@echo tiz fixed your firendly nabourhood wilko

save file as stupid adobe.txt to your desktop.

change .txt to .bat and run as administrator

warning this will nuke current users adobe settings and any stored on a server roaming file

recomend running as admin while logged into user account

// disclamer I take no responsibility for this as its only tested in my environment

use at your own risk

but hey better then waiting for days for adobe to figure out what they broke.

ps learn to windows adobe team

pps sup james

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colleenh70781492

Participant

taskkill /F /IM "AdobeUpdateService.exe"
taskkill /F /IM "AGSService.exe"
taskkill /F /IM "armsvc.exe"
taskkill /F /IM "CoreSync.exe"
taskkill /F /IM "Adobe Desktop Process.exe"
taskkill /F /IM "Adobe Installer.exe"
taskkill /F /IM "AdobeIPCBroker.exe"
taskkill /F /IM "CCXProcess.exe"
ren "%appdata%\Adobe" "adobe.old"
ren "%localappdata%\Adobe" "adobe.old"
ren "%APPDATA%\..\LocalLow\Adobe" "adobe.old"
@4628292 tiz fixed your firendly nabourhood wilko

C

colleenh70781492

Participant

net stop AdobeUpdateService /y
taskkill /IM AdobeUpdateService.exe /F
taskkill /IM "Adobe Installer.exe" /F
taskkill /IM "Adobe Desktop Service.exe" /F
taskkill /IM "AdobeNotificationClient.exe" /F
taskkill /IM "Adobe CEF Helper.exe" /F
taskkill /IM CCLibrary.exe /F
taskkill /IM CCXProcess.exe /F
taskkill /IM CoreSync.exe /F

ren "%appdata%\Adobe" "adobe.old"
ren "%localappdata%\Adobe" "adobe.old"
ren "%APPDATA%\..\LocalLow\Adobe" "adobe.old"
@echo tiz fixed your firendly nabourhood wilko rev.3 missed a spot

H

Hoda5FBA

Participant

I am having the same problem starting from today. have you tried printing the pages? is the printed document still yellow or it is only when shown in the monitors?

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default1feb2mw2ffg9

Participating Frequently

This is mostly just a monitor display problem, though I can't say if that is the case for everyone. I've printed some PDF files and they come out fine on paper. Also, the PDF files themselves are not corrupted as other 3rd party PDF reader programs can display them correctly and other, unaffected computers, don't have a problem.

Z

ZBalling

Inspiring

This just got global visability, since it was recommended to me by Chrome news on new tab. So beware.

P.S. cannot reproduce. But obviously has something to do with with colorcpl.exe

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default5waervlebxzz

Participating Frequently

With the work week fast approaching and my PDFs still a sickly yellow, it sure would be nice to hear about a fix from Adobe.

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Graham5E4C

Participating Frequently

I agree - would be nice to hear from Adobe, especially as they should now have a bit more info to go on.

I couldn't uninstall the MS update, but the restore point I had briefly went back to an earlier version of Acrobat Reader - still yellow background. Although the Cumulative update KB5005565 was removed, the "Servicing Stack" component of the update was still present (10.0.19.041.1220).

Officially, MS have logged no issues for either the Cumulative or Servicing stack updates so Adobe really need to get one lodged.

I can confirm that the work-around higher in this thread (Preferences/Accessibility/tick Replace Document Colours) does work and this will have to be what I tell the folk at work when they start complaining on Monday.

M

michaelf63424191

Participating Frequently

I have the same issue! I have many PDF forms I edit daily, and about 2 days ago all the form's BACKGOUND page color appears IVORY colored, not WHITE. I did nothing to effect this change. Yes, I have v21.007.20091 installed. Let's see what happens.

danw74516500

Participant

I am having the same issues as well, but I don't think it is an Adobe issue. I have the same version of Acrobat v21.007.20091, but my wife does as well and it it not happening on her computer. I had a Windows Update happen 2 days ago (which she does not have). This is when I started having the issue so I suspect that this windows update is the cause. The update is: "2021-09 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems". Others have said they are seeing similar issues with image files so a Windows Update as the cause would make sense for this too. I fixed the issue for now by using the Accessibility options that a poster mentioned previously.

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default7mm4t8bb3m8p

Participating Frequently

This yellow background may be an Adobe issue or it may be a Windows issue. Either way, since it's an Adobe product, Adobe needs to officially reply or at least blame it on the Windows update, officially. No one from Adobe has said a word and that is frustrating.

I'm guessing if no official word or patch from Adobe is release by next week, we'll all blame it on mercury retrograde starting on 9/27/21. Apparently it can affect anything from airplanes, to laptops, to Adobe products. to your love life.

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