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All pdfs created have yellow backgrounds

Explorer ,
Sep 16, 2021 Sep 16, 2021

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Every pdf I create - from a Word document or create blank page - has a yellow background. I have uninstalled and reinstalled and it hasn't fixed it. Version 2021.007.20091.

When opened in another program, they are normal white, so the problem is viewing/display.

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correct answers 1 Correct answer

Explorer , Sep 17, 2021 Sep 17, 2021

This has worked to fix the issue:

‘Preferences’
Select ‘Accessibility’
Check ‘Replace Document Colors’
Select ‘Use Windows Color Scheme’

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Community Expert ,
Sep 16, 2021 Sep 16, 2021

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Go to Edit - Preferences - Accessibility and make sure that Replace Document Colors is not ticked.

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Explorer ,
Sep 16, 2021 Sep 16, 2021

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Replace Document Colours is not ticked.

But if I tick it and selct white, the background does turn white. But this is not a real solution, it just hides the problem.

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Community Expert ,
Sep 16, 2021 Sep 16, 2021

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Strange... Can you share the file with us, as well as a screenshot of what you're seeing?

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Explorer ,
Sep 16, 2021 Sep 16, 2021

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Screenshot and file attached.

This is from simply: Create >Blank Page

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Community Expert ,
Sep 16, 2021 Sep 16, 2021

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No idea... Try running a Repair Installation from the Help menu, perhaps.

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Explorer ,
Sep 16, 2021 Sep 16, 2021

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Have tried repair installation and full uninstall/reinstall, but not solved the problem.

I am seeing many other posts on the same issue since an update yesterday.

Thanks for your suggestions. 👍🏼

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New Here ,
Sep 16, 2021 Sep 16, 2021

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Exact same issue for a couple of my end users that applied the latest update sometime yesterday.

Any PDF with OCR will display a yellow background on Acrobat Pro, but not on any other PDF reader. Printing the document proves the change is a matter of display since the printed copy has the correct white background.

This isn't happening with PDFs with static images on them, like scanned papers that haven't been processed to look for text and images.

We run a repair and even fully uninstalled Acrobat DC and reinstalled it (with restarts in between all those steps) and the issue persists. 
Nothing workflow breaking since we have the accessibility workaround, but Adobe might want to make sure they address the issue on the next update.

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New Here ,
Sep 16, 2021 Sep 16, 2021

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I am seeing the same issue after repairing and uninstall/reinstall.  It makes my work fairly difficult as I have to match colors and such from PDF docs to designs.  Some type of quick solution would be really nice.

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Community Expert ,
Sep 16, 2021 Sep 16, 2021

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Very peculiar.  If you have two monitors, does it show yellow as you drag it across to the other?  Do older PDFs ever do this?

Dave

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New Here ,
Sep 16, 2021 Sep 16, 2021

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The following worked for me:


Open Adobe Acrobat
go to ‘Edit’
then ‘Preferences’
Select ‘Accessibility’
Check ‘Replace Document Colors’
Select ‘Use Windows Color Scheme’
Press ‘OK’

 


If this does not work you can also try selecting
‘Use High-Contrast colors’
-OR-
‘Custom Color’
And make the ‘Page Background’ color white.

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Adobe Employee ,
Sep 17, 2021 Sep 17, 2021

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Hi 

Thank you for reaching out and sorry for the trouble.

 

We are unable to reproduce this issue at our end.

Kindly Share the machine details i.e the OS version, configuration, etc. for investigating this issue.

It would be helpful if you can share the sample PDF files as well.

 

Regards,

Sweta Karn

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Explorer ,
Sep 17, 2021 Sep 17, 2021

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This has worked to fix the issue:

‘Preferences’
Select ‘Accessibility’
Check ‘Replace Document Colors’
Select ‘Use Windows Color Scheme’

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Explorer ,
Sep 17, 2021 Sep 17, 2021

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That only fixes parts of a PDF and does a terrible job of replacing colors around smaller shapes and letter.  Embedded JPGs and other images in the PDF (with their own white background) still keep the yellow background making it look really even worse with patchy yellow squares all over sheets with multiple imbeded images. 

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Community Beginner ,
Sep 18, 2021 Sep 18, 2021

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Select ‘Accessibility’
Check ‘Replace Document Colors’
Select ‘Use Windows Color Scheme’

 

The above option only fixes some of the simpler documents from my end created from Word documents.

The more complex PDF documents with graphics, logos, colored fonts will still retain that weird yellow background.

 

Adobe needs to elevate this to the top as a priority to resolve. It's not working for many Acrobat users. This is not the solution!

 

Check out my attached PDF for example. Using the accessibilty option makes the document even worse if you can believe it. Try to fix it yourself on your end using the accessibilty option and see what I'm talking about.

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Community Beginner ,
Sep 27, 2021 Sep 27, 2021

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That solution only works for documents without any graphics. In this case, adobe should fix the problem quick and should not remark this problem as solved. It is not solved at all!

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New Here ,
Dec 27, 2021 Dec 27, 2021

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Only works on some documents.  About half the documents I opened in the past week had normal (white) backgrounds.  The rest were colored yellow.   This fix is not a fix.  Adobe has to fix this... and judging from comments on the board, they aren't making any concerted effort to fix it.   
See screenshots below for example.

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New Here ,
Feb 08, 2022 Feb 08, 2022

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We are having this same issue. It started after a recent Adobe upgrade. We are seeing the problem in both Acrobat and Photoshop, which makes it very difficult to do color corrections. What the heck is going on and how do you fix this? I have tried every suggestion on this page.

 

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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In my case, it helped to set the color profile (Control Panel > Color Management) back to the system default. Something had changed there (for unknown reason).

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New Here ,
Sep 17, 2021 Sep 17, 2021

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Hello, it does not work for me, windows 10 latest updated version, attached images
greetings

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Adobe Employee ,
Sep 17, 2021 Sep 17, 2021

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Hi grafico 220,

Thank you for the updates.

 

Can you share the Windows OS version you are using?

 

Regards,

Sweta Karn

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New Here ,
Sep 20, 2021 Sep 20, 2021

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I wanted to send a screenshot with the windows features, when I go to photoshop to delete the id I noticed that I also see the background a little yellow, but in this case it is not like the PDF, when I save the jpg and open it with gip I see the white background.

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New Here ,
Nov 11, 2021 Nov 11, 2021

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Here is a sample where images are yellow for no particular reasons.

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New Here ,
Dec 27, 2021 Dec 27, 2021

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The so-called solution doesn't work on many documents.  Still comes up yellow.
Adobe shouldn't consider this issue resolved, but should be working on debugging the software so it doesn't produce yellow background documents.  Other PDF readers (e.g. Nuance) don't have this isue.

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Explorer ,
Sep 17, 2021 Sep 17, 2021

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Many thanks.

Using Windows Clolor Scheme has worked.

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