Blank "Save As PDF" screen? Acrobat DC won't let me Save As.

[aarong8931815]

Hi,

Every time I try to "Save As" in Acrobat DC on my Mac, it just pulls up a blank screen - completely blank with no text or options whatsoever.  For example, if I create a PDF from multiple files, it will combine the files into a binder but won't allow me to save it from there.  If I then click to close the file, it will ask me if I want to save it.  When I click "yes" the blank screen will also pop up. 

I have tried the following:

- Uninstalling and reinstalling

- Restarting my computer

- Updating Acrobat DC through Creative Cloud

I am running OSX 10.9.4 on a 2.9ghz Intel Core i7 MacBook Pro w/ 8Gb ram and 80Gb of available space

Any suggestions? Thanks!

[Anubha Goel · Accepted solution]

Hi aarong8931815,

Please try unchecking 'Show online storage when saving files' option under "Edit > Preferences > General"

Click OK and then relaunch Acrobat.

Let me know how it goes.

Regards,

Anubha

[aarong8931815]

Yup, that's the trick! Thanks for your help.

On Fri, Oct 23, 2015 at 10:27 AM, Anubha Goel <forums_noreply@adobe.com>

[Anubha Goel]

Your welcome aarong8931815

Regards,

Anubha

[Topsarge]

Awesome, this was the fix I needed too, thanks.

[WinsWife]

Trick still works! Thanks!

[G.Bella]

This just worked for me also.  

After using Adobe Acrobat for several years, I have no idea what changed the settings in the first.  Thanks for the quick fix, though.

[Stormy5E30]

This just worked for me too!

Thanks so much! (so stressful until i stumbled on this thread.)

[Guest]

This just worked for me too!! It just started happening yesterday. Thank you!!

[Thomas22415246uj9c]

Solved the problem.

Thanks

[Stephen2247551175jd]

I ran into the same issue and this was the fix I needed, thank you!!!

[JoyDisability-SSD]

Wow, that was from 2015 and I had the same problem today on my brand new laptop and use of my DC Pro subscription -- and it worked.  Granted, it was not under "edit" it was under the Acrobat Pro DC up in upper left, click on preferences/general, 9th choice down.

Thank YOU!

[Jill23601567h3xq]

Thanks for this extra info - I was FINALLY able to fix this issue as well on my brand new and old Macs!!

[Lars376306963b1v]

9 years on still valid bug fix. Only difference, your fix worked without relaunch of Acrobat. If we are lucky the bug might be entirely fixed in another 9 years (2033)... or not.

[jikoam80642494]

Thanks, Anubha. I'd been suffering in silence for months, wondering what I had done to my setup. Yep, it's December 2024, and your solution still works. 

[taylor_sw9217637]

Yes, thank you. It was frustrating before I came here and found your answer!

[tirthab87628690]

Now working with this tips.

Thanks guys

[russz61530166]

Very helpful,  Thanks!

[ls3076]

Tried this as well as all of the suggestions below to no avail. I am still getting the blank screen when I try to save a PDF. Please advise.

[acmebalkanica]

For me it is not EDIT > PREFERENCES but ACROBAT PRO > PREFERENCES > GENERAL

This also was need for saving SCREEN CAPTURES.

I did not need to relaunch the program

[Jennifer28994618jsx4]

Thanks, acmebelkanica! That worked!

[jennyannk73]

Just had this problem and you fixed it.  Thank you!

[LynneW0333]

It worked! Thanks!  I moved and when setting up at new location, I could no longer save PDFs sent to me by RE Agent and attorney. 
👍

[ALBERTO5E13]

In the last two weeks we had the same issue over several PCs and we "solved" by unchecking the cloud resources option.

Unfortunately we have some customers that would need to access, during the "save as" operation, the recent folders list.

The "classic style" save as windows do not complies this feature...

Is Adobe planning a serious solution for this bug?

Thanks

[default882n6jgnneja]

This is a known bug with version 21.007.20091 according to Adobe support.  The workaround isn't good for our business because we use cloud save locations.  Hoping they fix soon.