Blank "Save As PDF" screen? Acrobat DC won't let me Save As.

Forum|Forum|10 years ago
October 22, 2015
12 replies
43975 views

Hi,

Every time I try to "Save As" in Acrobat DC on my Mac, it just pulls up a blank screen - completely blank with no text or options whatsoever. For example, if I create a PDF from multiple files, it will combine the files into a binder but won't allow me to save it from there. If I then click to close the file, it will ask me if I want to save it. When I click "yes" the blank screen will also pop up.

I have tried the following:

- Uninstalling and reinstalling

- Restarting my computer

- Updating Acrobat DC through Creative Cloud

I am running OSX 10.9.4 on a 2.9ghz Intel Core i7 MacBook Pro w/ 8Gb ram and 80Gb of available space

Any suggestions? Thanks!

Correct answer Anubha Goel

Hi aarong8931815,

Please try unchecking 'Show online storage when saving files' option under "Edit > Preferences > General"

Click OK and then relaunch Acrobat.

Let me know how it goes.

Regards,

Anubha

S

Simone25358444hs10

Participant

Thank you for posting this.

@AdobeAcrobatDC shouldn't this be fixed up now - 7 years later???

M

Maria23913989hklq

Participant

The fix is not working for my even though I unchecked those boxes. IMac with Acrobat DC I am subscribed to and logged into. I cannot save as from the file, nor can I download onto my iMac. I can, if I just open the Adobe application, download there from the recent files list. But this is really cumbersome and not workable for us as we are using my adobe forms.

Any other suggestions, please?

billw51216922

Participant

Thanks,

That worked great for me. I'm running on a Windows 10 PC.

D

default882n6jgnneja

Participant

This is a known bug with version 21.007.20091 according to Adobe support. The workaround isn't good for our business because we use cloud save locations. Hoping they fix soon.