Can no longer extract pages by drag and drop

[MaxSverdlove]

I can no longer drag pages from the Pages Thumbnail sidebar onto my desktop to make a new PDF of those pages. I haven't tried to do this since the last update came through... Is anybody else experiencing this?

It's extremely slow and frustrating having to manually right click extract, select the pages, open it in a new adobe window, then have to save the file through the menu.

Posted bug report here: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/40454974-drag-an...

[Dave__M]

Can you please tell us more about your software/hardware/OS?  I just tried it on my Windows machine with the current Acrobat Pro, and it worked for me.

My best,

Dave

[MaxSverdlove]

Windows 10 Pro. Acrobat DC that comes with creative cloud. Running on HP Zbook G5 Studio. 

[Dave Creamer of IDEAS]

Works fine for me too. 

Windows 10; Acrobat Pro DC.

[MaxSverdlove]

I figured out how to make it work again...

I had protected mode turned on. Is it supposed to do that?

[Dave__M]

Glad you're back in business!!!

Cheers,

Dave

[BrianSlater]

I'm having the same issue. How did you turn off protected mode?

[BrianSlater]

Should have kept reading below. 

Problem solved.

[Dan28341118j0k2]

this works!!  Thanks

[chetorea]

I am also having this problem with Adobe Acrobat XI - document is not protected.  Any ideas?

[Lefia5DA6]

Hi everyone,

I have been having the same issue since the update. Anyone knows how to fix it pleaseeee. It's so anoying we have to print PDF just to save.

Thank you!

[Dave Creamer of IDEAS]

Protected mode is not the same as a password protected document.

Check your Security (Enhanced) preferences.

[Lefia5DA6]

Thank you for the reply!!! 

I have changed the setting, restart the app but it still doesn't work... 😞 

Any other suggestions please?

[Jennifer21824365uzkx]

In the screenshot you sent, you have to deselect "enable protected mode at start-up"  then close out Adobe and restart 

[Apex Protects]

THANK YOU!

[nickr98233302]

This worked for me as well, not sure how the default got toggled on, but this was fully effective in resolving my issue.

[Brandi270914949r0n]

Thank you, Jennifer!! Your answer helped me solve the same issue! 

[valerieb3333]

I have unchecked the enable protect mode at startup and still does not work.  This is very annoying.

[Scott5CD4]

Worked for me. Weird, as I've never changed that setting and was using the drag-extract all of the time for years without issue...until it was.  Thanks!

[Tera2003]

Thank you this worked for me!

[Dave Creamer of IDEAS]

Is the document password protected or signed?

[Lefia5DA6]

hmmm no. it's coming from my scanner and I tried other documents previously saved as well. Still no luck... 

[darrellc54457103]

Same problem here started on Monday. No security - all allowed. Not PW protected. Not working on any files. Have to export or print to pull one page into new file. 

[defaultubfzsm77xzwb]

I have the same problem, Windows 10, Adobe Acrobat Pro XI, V11.0.23.22.

drag and drop not working in the Page Thumbnails.

[darrellc54457103]

Still no resolution here either.