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Inspiring
May 18, 2020
Answered

Can no longer extract pages by drag and drop

  • May 18, 2020
  • 16 replies
  • 117698 views

I can no longer drag pages from the Pages Thumbnail sidebar onto my desktop to make a new PDF of those pages. I haven't tried to do this since the last update came through... Is anybody else experiencing this?

 

It's extremely slow and frustrating having to manually right click extract, select the pages, open it in a new adobe window, then have to save the file through the menu.

 

Posted bug report here: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/40454974-drag-and-drop-to-desktop-to-extract-stopped-workin

Correct answer Kevin782

I see the original post is 5 years old, so maybe this isn’t the same issue, but in case it helps someone, after about a month of troubleshooting with a user we identified an issue between Adobe Acrobat and Windows 11 that was resulting in similar symptoms. We could only reproduce the issue on that user’s computer, and sometimes it would work fine.

 

Here’s what the user was trying to do: From the Organize Pages tool, she was attempting to drag a page out of the PDF and into a File Explorer window to create a new PDF. We tried all kinds of suggestions from this thread and other similar ones, but none were consistent.

Ultimately, this is what we identified was causing the issue for her, and allowed me to reproduce the issue on my computer and others as well: On a Windows 11 computer, if you have more than one display, we had to set the far left , and top most display as the “Main Display”. If your “main display” is below or to the right of any other displays, it seems to break the click and drag as soon as you drag past the left or top edge towards the other display. I’m finding it difficult to explain that properly, so below are a few images showing display layouts I tried, and the results I received for those layouts. I indicate which display is set as the Main Display; I use a green arrow to indicate which screens I can drag to for that layout; and I use red arrows to indicate the screens I can’t drag to with that layout.

 

 


Hopefully someone else can use this information to actually solve the root cause, but in the meantime, my workaround for that user was to set her far left display (she had 3 total) as the Main Display, and that allowed the drag and drop feature to work on all 3 displays.

16 replies

Participant
April 16, 2021

This had me incredibly frustrated for hours. I had all of the security settings correct but still could not drag and drop. Then I noticed the hand cursor turned to an arrow as I approached the edge of the page in preview mode. Once the cursor was an arrow I was able to click and drag. Not sure it's the same for everyone but for me, you can only click and drag by clicking on the border of a page on preview mode. Same for actually moving pages within the pdf in preview mode. Hope this helps.

Participant
April 26, 2021

None of the other solutions helped me but this did. Although it is incredibly anoying to have to do this. Why would they make this change?!! 

But thank you! I suppose it will have to suffice for now!!

Dave Creamer of IDEAS
Community Expert
Community Expert
October 18, 2020

Is the document password protected or signed?

David Creamer: Community Expert (ACI and ACE 1995-2023)
Participant
October 18, 2020

hmmm no. it's coming from my scanner and I tried other documents previously saved as well. Still no luck... 

darrellc54457103
Participating Frequently
October 22, 2020

Same problem here started on Monday. No security - all allowed. Not PW protected. Not working on any files. Have to export or print to pull one page into new file. 

Known Participant
June 11, 2020

I am also having this problem with Adobe Acrobat XI - document is not protected.  Any ideas?

Participant
October 18, 2020

Hi everyone,

 

I have been having the same issue since the update. Anyone knows how to fix it pleaseeee. It's so anoying we have to print PDF just to save.

 

Thank you!

 

Dave Creamer of IDEAS
Community Expert
Community Expert
October 18, 2020

Protected mode is not the same as a password protected document.

 

Check your Security (Enhanced) preferences.

David Creamer: Community Expert (ACI and ACE 1995-2023)
Inspiring
May 19, 2020

I figured out how to make it work again...

 

I had protected mode turned on. Is it supposed to do that?

Dave__M
Community Expert
Community Expert
May 19, 2020

Glad you're back in business!!!

Cheers,

Dave

Dave Creamer of IDEAS
Community Expert
Community Expert
May 18, 2020

Works fine for me too. 

Windows 10; Acrobat Pro DC.

David Creamer: Community Expert (ACI and ACE 1995-2023)
Dave__M
Community Expert
Community Expert
May 18, 2020

Can you please tell us more about your software/hardware/OS?  I just tried it on my Windows machine with the current Acrobat Pro, and it worked for me.

My best,

Dave

Inspiring
May 19, 2020

Windows 10 Pro. Acrobat DC that comes with creative cloud. Running on HP Zbook G5 Studio.