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M
MaxSverdlove
Inspiring
May 18, 2020
Question

Can no longer extract pages by drag and drop

  • May 18, 2020
  • 15 replies
  • 117534 views

I can no longer drag pages from the Pages Thumbnail sidebar onto my desktop to make a new PDF of those pages. I haven't tried to do this since the last update came through... Is anybody else experiencing this?

 

It's extremely slow and frustrating having to manually right click extract, select the pages, open it in a new adobe window, then have to save the file through the menu.

 

Posted bug report here: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/40454974-drag-and-drop-to-desktop-to-extract-stopped-workin

    15 replies

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    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    October 18, 2020

    Is the document password protected or signed?

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    L
    Lefia5DA6
    Participant
    October 18, 2020

    hmmm no. it's coming from my scanner and I tried other documents previously saved as well. Still no luck... 

      J
      Jurij98A2
      Participant
      November 28, 2020

      I was able to find a fix for it.

       

      Select Edit

      -Preferences 

      -Security (Enhanced)

      Then Deselect - Enable Protected Mode at startup

      Also make sure Protected View is set to Off

       

      This worked for me hopefully it works for you too.


      Thank you! This procedure also resolve an issue with drag and drop Fill&Sign and Digitally sign features!
      I was not able to successfully edit and sign pdf documents anymore for weeks. After this fix, it works again!

      C
      chetorea
      Known Participant
      June 11, 2020

      I am also having this problem with Adobe Acrobat XI - document is not protected.  Any ideas?

        L
        Lefia5DA6
        Participant
        October 18, 2020

        Hi everyone,

         

        I have been having the same issue since the update. Anyone knows how to fix it pleaseeee. It's so anoying we have to print PDF just to save.

         

        Thank you!

         

          Dave Creamer of IDEAS
          Community Expert
          Dave Creamer of IDEASCommunity Expert
          Community Expert
          October 18, 2020

          Protected mode is not the same as a password protected document.

           

          Check your Security (Enhanced) preferences.

          David Creamer: Community Expert (ACI and ACE 1995-2023)
            M
            MaxSverdloveAuthor
            Inspiring
            May 19, 2020

            I figured out how to make it work again...

             

            I had protected mode turned on. Is it supposed to do that?

              Dave__M
              Community Expert
              Dave__MCommunity Expert
              Community Expert
              May 19, 2020

              Glad you're back in business!!!

              Cheers,

              Dave

              Dave Creamer of IDEAS
              Community Expert
              Dave Creamer of IDEASCommunity Expert
              Community Expert
              May 18, 2020

              Works fine for me too. 

              Windows 10; Acrobat Pro DC.

              David Creamer: Community Expert (ACI and ACE 1995-2023)
              Dave__M
              Community Expert
              Dave__MCommunity Expert
              Community Expert
              May 18, 2020

              Can you please tell us more about your software/hardware/OS?  I just tried it on my Windows machine with the current Acrobat Pro, and it worked for me.

              My best,

              Dave

              M
              MaxSverdloveAuthor
              Inspiring
              May 19, 2020

              Windows 10 Pro. Acrobat DC that comes with creative cloud. Running on HP Zbook G5 Studio. 

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