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MaxSverdlove
Inspiring
May 18, 2020
Question

Can no longer extract pages by drag and drop

  • May 18, 2020
  • 15 replies
  • 117448 views

I can no longer drag pages from the Pages Thumbnail sidebar onto my desktop to make a new PDF of those pages. I haven't tried to do this since the last update came through... Is anybody else experiencing this?

 

It's extremely slow and frustrating having to manually right click extract, select the pages, open it in a new adobe window, then have to save the file through the menu.

 

Posted bug report here: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/40454974-drag-and-drop-to-desktop-to-extract-stopped-workin

    15 replies

    T
    Trindan34234369wae9
    Participant
    December 13, 2023

    If you're unable to drag pages from the Pages Thumbnail sidebar onto your desktop to create a new PDF after a recent update, try restarting the application and your computer. Check for the latest software updates, ensure proper file permissions, and confirm drag-and-drop settings. If the issue persists, contact the support team for your PDF software for further assistance.

    E
    Employee30490241lfj3
    Participant
    June 14, 2023

    Just Reset 

    Right click at side bar and click reset panels

    I have done same way

      V
      valerieb3333
      Participant
      March 22, 2023

      I am also having the same issue.  I uninstalled and reinstalled Acrobat and it worked once now back to not working.

       

      D
      defaulto8gjeow4wlr9
      Participant
      January 4, 2023

      I too have this issue, but not all the time.  Adobe choose when it will allow dragging and dropping. Sometimes I can drag and drop, then 10 minutes later I can't.  I cannot figure the issue out and it is so frustrating.  IT cannot either.  We have even uninstalled Adobe and reinstalled several times.  Has anyone found a fix? 

        R
        russb66785871
        Participant
        June 3, 2022

        I've tried to read through this string and can't find an answer that works on my Mac.  I'm using Adobe Pro DC, and my Security (enhanced) screen doesn't look like the ones posted.  The drag and drop worked fine until about a week ago and now it doesn't work at all.

        D
        Deathtyger
        Participant
        January 13, 2022

        I had this same exact thing start happening to me after a got an update to Adobe. Thank goodness I found this article. I was able to go in and turn off protected mode and now I can move files again without being asked to save them. That was annoying. I always worry when patches download that a setting will be changed some place for some unknown reason. Thanks for sharing this fix.

        K
        Kevin Van Lai
        Participant
        November 7, 2021

        I found a solution. You'll need to disable or turn off the Protected Mode
        1. Edit->Preferences->Security (Enhanced)
        2. Under Sandbox Protections, disable the Protected Mode
        3. Restart the Adobe (close and open the program)
        4. You're back in business

          Dave Creamer of IDEAS
          Community Expert
          Dave Creamer of IDEASCommunity Expert
          Community Expert
          November 7, 2021

          If you read the thread, you would have seen that this solution was posted over a year ago. 

          David Creamer: Community Expert (ACI and ACE 1995-2023)
          K
          Kristal22284251ecwa
          Participating Frequently
          January 29, 2022

          It's fine. People respond well to multiple variations of explanation. 

            B
            BS032214
            Participant
            November 5, 2021

            You just made my day.  I've been going crazy trying to figure out how to fix this over the last 2 or 3 months.  

            D
            Dwane
            Participant
            November 2, 2021

            I managed to fix it by turning off protected mode & making sure it was turned off for startup also.

             

            THEN I added my folder, the entire documents folder in my case, to the privledged lications section on the same settings page as above. I then restarted arcobat completely.

             

            Not sure which bit fixed the problem but it's back working like it used to for me now.

            D
            defaultgryrwm9c9lxs
            Participant
            April 16, 2021

            This had me incredibly frustrated for hours. I had all of the security settings correct but still could not drag and drop. Then I noticed the hand cursor turned to an arrow as I approached the edge of the page in preview mode. Once the cursor was an arrow I was able to click and drag. Not sure it's the same for everyone but for me, you can only click and drag by clicking on the border of a page on preview mode. Same for actually moving pages within the pdf in preview mode. Hope this helps.

              B
              Be5C4D
              Participant
              August 10, 2021

              Yep, this worked for a user that I was assisting.  It's ridiculous, but clicking and holding the page number in the thumbnails allows you to move pages over to another document, if it is a hand icon, it can only drag the window preview.

              Dave__M
              Community Expert
              Dave__MCommunity Expert
              Community Expert
              October 8, 2021

              Yeah... precise placement of the pointer, and how it is displayed at that time (arrow vs. hand vs. crosshair, etc.) has always been a very annoying facet of Adobe products for me. It always felt like they were requiring positioning to be too precise for my taste.  But glad you've got it working!

              Cheers,

              Dave

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