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Inspiring
May 18, 2020
Question

Can no longer extract pages by drag and drop

  • May 18, 2020
  • 15 replies
  • 117448 views

I can no longer drag pages from the Pages Thumbnail sidebar onto my desktop to make a new PDF of those pages. I haven't tried to do this since the last update came through... Is anybody else experiencing this?

 

It's extremely slow and frustrating having to manually right click extract, select the pages, open it in a new adobe window, then have to save the file through the menu.

 

Posted bug report here: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/40454974-drag-and-drop-to-desktop-to-extract-stopped-workin

15 replies

Participant
December 13, 2023

If you're unable to drag pages from the Pages Thumbnail sidebar onto your desktop to create a new PDF after a recent update, try restarting the application and your computer. Check for the latest software updates, ensure proper file permissions, and confirm drag-and-drop settings. If the issue persists, contact the support team for your PDF software for further assistance.

Participant
June 14, 2023

Just Reset 

Right click at side bar and click reset panels

I have done same way

Participant
March 22, 2023

I am also having the same issue.  I uninstalled and reinstalled Acrobat and it worked once now back to not working.

 

Participant
January 4, 2023

I too have this issue, but not all the time.  Adobe choose when it will allow dragging and dropping. Sometimes I can drag and drop, then 10 minutes later I can't.  I cannot figure the issue out and it is so frustrating.  IT cannot either.  We have even uninstalled Adobe and reinstalled several times.  Has anyone found a fix? 

Participant
June 3, 2022

I've tried to read through this string and can't find an answer that works on my Mac.  I'm using Adobe Pro DC, and my Security (enhanced) screen doesn't look like the ones posted.  The drag and drop worked fine until about a week ago and now it doesn't work at all.

Participant
January 13, 2022

I had this same exact thing start happening to me after a got an update to Adobe. Thank goodness I found this article. I was able to go in and turn off protected mode and now I can move files again without being asked to save them. That was annoying. I always worry when patches download that a setting will be changed some place for some unknown reason. Thanks for sharing this fix.

Participant
November 7, 2021

I found a solution. You'll need to disable or turn off the Protected Mode
1. Edit->Preferences->Security (Enhanced)
2. Under Sandbox Protections, disable the Protected Mode
3. Restart the Adobe (close and open the program)
4. You're back in business

Dave Creamer of IDEAS
Community Expert
Community Expert
November 7, 2021

If you read the thread, you would have seen that this solution was posted over a year ago. 

David Creamer: Community Expert (ACI and ACE 1995-2023)
Participating Frequently
January 29, 2022

It's fine. People respond well to multiple variations of explanation. 

Participant
November 5, 2021

You just made my day.  I've been going crazy trying to figure out how to fix this over the last 2 or 3 months.  

Participant
November 2, 2021

I managed to fix it by turning off protected mode & making sure it was turned off for startup also.

 

THEN I added my folder, the entire documents folder in my case, to the privledged lications section on the same settings page as above. I then restarted arcobat completely.

 

Not sure which bit fixed the problem but it's back working like it used to for me now.

Participant
April 16, 2021

This had me incredibly frustrated for hours. I had all of the security settings correct but still could not drag and drop. Then I noticed the hand cursor turned to an arrow as I approached the edge of the page in preview mode. Once the cursor was an arrow I was able to click and drag. Not sure it's the same for everyone but for me, you can only click and drag by clicking on the border of a page on preview mode. Same for actually moving pages within the pdf in preview mode. Hope this helps.

Participant
April 26, 2021

None of the other solutions helped me but this did. Although it is incredibly anoying to have to do this. Why would they make this change?!! 

But thank you! I suppose it will have to suffice for now!!