Can no longer extract pages by drag and drop

Explorer ,
May 18, 2020 May 18, 2020

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I can no longer drag pages from the Pages Thumbnail sidebar onto my desktop to make a new PDF of those pages. I haven't tried to do this since the last update came through... Is anybody else experiencing this?

 

It's extremely slow and frustrating having to manually right click extract, select the pages, open it in a new adobe window, then have to save the file through the menu.

 

Posted bug report here: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/40454974-drag-an...

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Create PDFs , Edit and convert PDFs , General troubleshooting

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Adobe Community Professional ,
May 18, 2020 May 18, 2020

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Can you please tell us more about your software/hardware/OS?  I just tried it on my Windows machine with the current Acrobat Pro, and it worked for me.

My best,

Dave

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Explorer ,
May 18, 2020 May 18, 2020

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Windows 10 Pro. Acrobat DC that comes with creative cloud. Running on HP Zbook G5 Studio. 

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Adobe Community Professional ,
May 18, 2020 May 18, 2020

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Works fine for me too. 

Windows 10; Acrobat Pro DC.

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert

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Explorer ,
May 19, 2020 May 19, 2020

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I figured out how to make it work again...

 

I had protected mode turned on. Is it supposed to do that?

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Adobe Community Professional ,
May 19, 2020 May 19, 2020

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Glad you're back in business!!!

Cheers,

Dave

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Community Beginner ,
Jun 11, 2020 Jun 11, 2020

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I am also having this problem with Adobe Acrobat XI - document is not protected.  Any ideas?

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Community Beginner ,
Oct 18, 2020 Oct 18, 2020

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Hi everyone,

 

I have been having the same issue since the update. Anyone knows how to fix it pleaseeee. It's so anoying we have to print PDF just to save.

 

Thank you!

 

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Adobe Community Professional ,
Oct 18, 2020 Oct 18, 2020

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Protected mode is not the same as a password protected document.

 

Check your Security (Enhanced) preferences.

image.png

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert

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Community Beginner ,
Oct 18, 2020 Oct 18, 2020

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Thank you for the reply!!! 

I have changed the setting, restart the app but it still doesn't work... 😞 

Any other suggestions please?

Lefia5DA6_0-1603058505540.png

 

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New Here ,
Nov 18, 2021 Nov 18, 2021

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In the screenshot you sent, you have to deselect "enable protected mode at start-up"  then close out Adobe and restart 

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New Here ,
Dec 16, 2021 Dec 16, 2021

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THANK YOU!

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New Here ,
Mar 10, 2022 Mar 10, 2022

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This worked for me as well, not sure how the default got toggled on, but this was fully effective in resolving my issue.

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New Here ,
Dec 03, 2021 Dec 03, 2021

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Worked for me. Weird, as I've never changed that setting and was using the drag-extract all of the time for years without issue...until it was.  Thanks!

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New Here ,
Dec 29, 2021 Dec 29, 2021

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Thank you this worked for me!

 

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Adobe Community Professional ,
Oct 18, 2020 Oct 18, 2020

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Is the document password protected or signed?

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert

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Community Beginner ,
Oct 18, 2020 Oct 18, 2020

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hmmm no. it's coming from my scanner and I tried other documents previously saved as well. Still no luck... 

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Community Beginner ,
Oct 22, 2020 Oct 22, 2020

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Same problem here started on Monday. No security - all allowed. Not PW protected. Not working on any files. Have to export or print to pull one page into new file. 

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Community Beginner ,
Oct 26, 2020 Oct 26, 2020

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I have the same problem, Windows 10, Adobe Acrobat Pro XI, V11.0.23.22.

drag and drop not working in the Page Thumbnails.

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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Still no resolution here either.

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Adobe Community Professional ,
Oct 27, 2020 Oct 27, 2020

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At Tools > Organize Pages you can extract pages.

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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The issue isn't extracting using the "Extract" feature, it's that the drag
to extract quit working. You should be able to grab a page(s) from the
thumbnail tab and drag it out of the PDF, say into a Windows Explorer
folder, and it show up as untitled in the folder.

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Adobe Community Professional ,
Oct 27, 2020 Oct 27, 2020

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Yes, this does also work.

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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No, no it doesn't.

If working for you, great. Please refrain unless you're directly addressing
the solution that MANY people are seeing.

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Adobe Community Professional ,
Oct 27, 2020 Oct 27, 2020

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Have you disabled the protection mode? What zoom settings does you use for the document?

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