Can not print in grayscale

[Becky264261791dhz]

I recently upgraded my computer and installed adobe on it.  On my old computer when printing a PDF I used to be able to click the options "print in grayscale and save ink toner" but they are not working.  In order to printer in black and white everytime I have to go into properties and change it or have to permantley change my printer settings.  Is there a fix to this?

[AkanchhaS]

Hi @Becky264261791dhz 

Thanks for reporting this to us.

Looking at the description given above, it seems you do not have the option to check-uncheck the "Print in Grayscale," or it's there but not working.

Is your print dialog box look like this?

If you have this option missing, then check the following:

Is the current version of Acrobat and OS installed? Open Acrobat > help> About Acrobat

• Try Restarting system
• Open Acrobat>helprepair installation
• Check with another file and see if that prints fine.

Note: Acrobat print setting automatically picks the last option selected as default, and when you print next, it considers the same settings. 

Thanks,

Akanchha

[Becky264261791dhz]

Hi Akanccha,

So I am using Adobe Acrobat Pro.  I tried your repair step and no change.  My screen does look like the screenshot that you posted, the options are there it just will not print in black and white unless I go into properties and physically change it everytime.

[AkanchhaS]

Thanks for confirming that.

Try these steps and see if that helps:

• Install the latest Printer Drivers.
• Reset Acrobat preferences following these steps: click here

• Run this cleaner tool to remove the existing installer and application’s files traces:

  https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

  Download the Acrobat installer from here:

  https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

~Akanchha 

[Glowblue1]

I have this same problem. Happens on both Mac and Windows. On Windows, even changing the printer properties didn't help. The only thing that actually worked was to print it in Edge instead... not the most satisfying 'solution'.

[Karen33547107zdi3]

Same problem here, all boxes I could find for gray scale / black-and-white checked and tried, it is simply not working...

[Abambo]

This problem is printing from Acrobat to a printer. There is either the printer settings (Acrobat sends a colour image, the printer prints black and white like a black and white printer) or the print dialogue setting in Acrobat (I suppose Acrobat sends a black and white document to the printer).

What options are you using?

What is your OS and version? What is your printer?

[Karen33547107zdi3]

This problem is printing from Acrobat to a printer. There is either the
printer settings (Acrobat sends a colour image, the printer prints black
and white like a black and white printer) or the print dialogue setting in
Acrobat (I suppose Acrobat sends a black and white document to the printer).

What options are you using?

I am printing from Word / Excel or even Adobe Pro itself to Adobe PDF
printer.

I set the printer preferences on grayscale, that does not work

I set the page preference > print option > layout > colour option to
grayscale, that does not work

I set the colour options in the adobe advanced options to temporarily black
and white, that does not work.


What is your OS and version? What is your printer?

OS system of University of Groningen:
Windows Server 2019 Standard, version 1809

Adobe Pro version University of Groningen:
Adobe Acrobat Pro Continuous Release / Version 2023.003.20201 / 64-bit

[Kevin369589533blp]

I am having the same problem but I think it is a Windows problem as none of my printers will print in grayscale.

[MrsGES]

I am also having this problem on my work laptop and despite trying everything mentioned above, nothing resolves the issue. 

[der.hambi]

Found the permanent solution. Have at look at my latest post on this thread 🙂

[der.hambi]

Hey you guys! I've experienced this problem too for months now. Privately and in my company. I've found the solution to this;

Step 1:

Clean Acrobat from your PC with acrocleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#downloads)

Step 2:

Download Acrobat Pro via this link but choose the 32-bit Version. In most cases, it will automatically know your adobe account and log you in as soon as you open the new version. No need to restart your pc by the way. Link: https://helpx.adobe.com/de/acrobat/kb/acrobat-dc-downloads.html

This has finally worked after months of frustration and questioning. 

Good luck and have fun with a now working grayscale box version :)!

Best regards from germany

Leon 

[Kevin369589533blp]

Finally, a real answer to something very important. Adobe should compensate you as I was looking for another pdf editor because Adobe doesn't seem to care about their customers.

[norman_7603]

Found a simple answer.  Under Menu [top left of screen], under Preferences, under Color Management, under Working Spaces, at Greyscale: select "Sgray".  And, then when you print, select: print in grayscale. 

   [ Does anyone know of a tool to do the following:   What I really need to do, if Adobe would create a tool to do it:  convert Color [college] lecture slides having text narration, and (typically) 1 or more photos and/or graphs etc., to:  dark black text against a white background color [or a sufficiently light background color];  together with 0 or 1 or more photos and/or graphs which are retained 'as is'.;  ]  [ or else, a student can always try to ask their instructor is they can have a 'black and white' [greyscale] 'printer friendly' version of the slides': which works off of "a default slide" as consisting of text [change all text colors to black], and possibly a number of photos and/or graphs etc. [these images can be kept as it]. ]       [ Some instructors are very skillful with colorful text and background colors, in their lecture slides. ]

[ink-stampa_8159]

this work for me,

thank you very much!

[S. S · Accepted solution]

Hi @ink-stampa_8159,

Hope you are doing well. Thanks for letting us know that it worked for you.

What I would suggest here is, when going to the Print Window-> click on Advanced-> uncheck the option "Print as Image."

Click on OK to close the window. This should enable the Print as GreyScale checkbox for you.

Let me know if this works.

-Souvik

[gae_3557]

Thank you! Thank you! Thank you! Thank you! After hours of trying I finally solved this problem. Thanks!

[gifted_Serendipity6552]

This worked for me too!  Thank you so much!

[S. S]

Hi @gifted_Serendipity6552 @gae_3557,

Glad to know that it worked for you.

-Souvik

[devon_4049]

Adobe, hire this man to lead your support. This took way longer to find until I stumbled on this comment. Thank you Norman for the easy fix!

[S. S]

@devon_4049, 

Thanks for letting us know what worked for you.

-Souvik