Participant

Answered

Can not print in grayscale

Forum|Forum|3 years ago
January 17, 2023
6 replies
20464 views

I recently upgraded my computer and installed adobe on it. On my old computer when printing a PDF I used to be able to click the options "print in grayscale and save ink toner" but they are not working. In order to printer in black and white everytime I have to go into properties and change it or have to permantley change my printer settings. Is there a fix to this?

Correct answer Cari36806378jlwo

Did you ever fix the error and were able to print? I am having the same problem, and now cannot print.

I ended up having to ask our IT consultant for help because I use Adobe in over 50% of the work I do and had to get it working ASAP. He said he used Acroclean and then the Full Standalone installer in order to repair Adobe. Then he had to manually install the Preflight piece of Adobe and I can now print black & white pdfs using that.

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miles_1717

Participant

My print as image is not checked, but when I check print in greyscale, my HP 6970 still prints Adobe pdfs in color. It does not do this with other programs, only on pdfs.

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norman_7603

Participant

did you try a solution that I had posted above?
( Under Menu [top left of screen], under Preferences, under Color Management, under Working Spaces, at Greyscale: select "Sgray". And, then when you print, select: print in grayscale. )

Meenakshi_Negi

Legend

Hi miles_1717,

Thank you for reaching out.

Please let us know if you experience this issue with a particular file. Have you made any recent changes to the application or the system?

Could you please share a screenshot of the print window and printer settings? Please also share the details of the Acrobat, printer, and OS version.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

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norman_7603

Participant

Found a simple answer. Under Menu [top left of screen], under Preferences, under Color Management, under Working Spaces, at Greyscale: select "Sgray". And, then when you print, select: print in grayscale.

[ Does anyone know of a tool to do the following: What I really need to do, if Adobe would create a tool to do it: convert Color [college] lecture slides having text narration, and (typically) 1 or more photos and/or graphs etc., to: dark black text against a white background color [or a sufficiently light background color]; together with 0 or 1 or more photos and/or graphs which are retained 'as is'.; ] [ or else, a student can always try to ask their instructor is they can have a 'black and white' [greyscale] 'printer friendly' version of the slides': which works off of "a default slide" as consisting of text [change all text colors to black], and possibly a number of photos and/or graphs etc. [these images can be kept as it]. ] [ Some instructors are very skillful with colorful text and background colors, in their lecture slides. ]

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ink-stampa_8159

Participant

this work for me,

thank you very much!

Amal.

Legend

Help! I tried this and in the print preview it is now gray, however i get an error everytime i try to print and the adobe quits.

I don't see a way to revert it back to what it said before i selected Sgray

Hi there

Hope you are doing well, and thanks for reaching out.

++ Adding to the discussion

Is this an issue with a particular PDF file or with all the PDFs that you try to print? Please try to print a different PDF file and check. Could you share a screenshot of the error message for more clarity?

Please try updating the Acrobat application to the latest version 25.01.20630 from the help menu > check for updates, and reboot the computer once.

Also, check for any pending/missing updates for the printer driver and firmware, try updating them, and check again. You may also try to remove the printer driver, reboot the system, and reinstall it from the printer manufacturer's website.

Please go through the steps shared in the help page https://adobe.ly/47JuM9R

~Amal

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der.hambi

Participant

Hey you guys! I've experienced this problem too for months now. Privately and in my company. I've found the solution to this;

Step 1:

Clean Acrobat from your PC with acrocleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#downloads)

Step 2:

Download Acrobat Pro via this link but choose the 32-bit Version. In most cases, it will automatically know your adobe account and log you in as soon as you open the new version. No need to restart your pc by the way. Link: https://helpx.adobe.com/de/acrobat/kb/acrobat-dc-downloads.html

This has finally worked after months of frustration and questioning.

Good luck and have fun with a now working grayscale box version :)!

Best regards from germany

Leon

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Kevin369589533blp

Participating Frequently

Finally, a real answer to something very important. Adobe should compensate you as I was looking for another pdf editor because Adobe doesn't seem to care about their customers.

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Kevin369589533blp

Participating Frequently

I am having the same problem but I think it is a Windows problem as none of my printers will print in grayscale.

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MrsGES

Participant

I am also having this problem on my work laptop and despite trying everything mentioned above, nothing resolves the issue.

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der.hambi

Participant

Found the permanent solution. Have at look at my latest post on this thread 🙂

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Glowblue1

Participant

I have this same problem. Happens on both Mac and Windows. On Windows, even changing the printer properties didn't help. The only thing that actually worked was to print it in Edge instead... not the most satisfying 'solution'.

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Karen33547107zdi3

Participating Frequently

Same problem here, all boxes I could find for gray scale / black-and-white checked and tried, it is simply not working...

Abambo

Community Expert

This problem is printing from Acrobat to a printer. There is either the printer settings (Acrobat sends a colour image, the printer prints black and white like a black and white printer) or the print dialogue setting in Acrobat (I suppose Acrobat sends a black and white document to the printer).

What options are you using?

What is your OS and version? What is your printer?

ABAMBO | Hard- and Software Engineer | Photographer

AkanchhaS8194121

Legend

Hi @Becky264261791dhz

Thanks for reporting this to us.

Looking at the description given above, it seems you do not have the option to check-uncheck the "Print in Grayscale," or it's there but not working.

Is your print dialog box look like this?

If you have this option missing, then check the following:

Is the current version of Acrobat and OS installed? Open Acrobat > help> About Acrobat

Try Restarting system
Open Acrobat>helprepair installation
Check with another file and see if that prints fine.

Note: Acrobat print setting automatically picks the last option selected as default, and when you print next, it considers the same settings.

Thanks,

Akanchha

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Becky264261791dhzAuthor

Participant

Hi Akanccha,

So I am using Adobe Acrobat Pro. I tried your repair step and no change. My screen does look like the screenshot that you posted, the options are there it just will not print in black and white unless I go into properties and physically change it everytime.

AkanchhaS8194121

Legend

Thanks for confirming that.

Try these steps and see if that helps:

Install the latest Printer Drivers.
Reset Acrobat preferences following these steps: click here
Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

~Akanchha

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