I just spent two hours with Adobe tech support. I have Windows 11 and the DC cloud never fully installed. I can't convert an AutoCAD dwg file to pdf, which is one of the main reasons I got the Pro version. Tech support uninstalled, reinstalled, cleaned, etc., and still couldn't get the dwg files to convert. What gives?
Hope you are doing well and sorry to hear that. As described you are unable to create PDF form Autocad files.
Is this an issue with Autocad files only or with all the other format files? Please try with a different format file and check.
What happens when you try to create the PDF form Autocad files, do you get any error messages? If yes please share the screenshot of the same for a better understanding.
What is the workflow/steps you are doing to create the PDF? Please try to create the PDF form Acrobat file menu > Create > PDF from file and check if that helps.
Also, please try to turn to repair the installation form the help menu (Win Only) and reboot the computer once. Also make sure you have the recent version 21.11.20039 installed. Go to help > Check for updates and reboot the computer once.
You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...
you may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.
Sorry to say that acrobat pr has become total garbage since version XI. That worked great....I have more issues with DC NOT doing something than doing it correctly. The answers are always the same...remove...repair...none of which ever work. We cancelled all of our subscriptions and I create PDFs from inside the native application with no issues.