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Ismael2345
Participant
November 11, 2022
Question

Can't sign with my digital certificate

  • November 11, 2022
  • 1 reply
  • 1067 views

Hello,

I have been trying to sign a document with my digital certificate but I can't. The digital certificate is installed in Adobe Reader becauses I have already checked in signs. The issue comes when I want to select the certificate to sign the document. Although it is installed, is doesn't appear in the pop up window to select it and sign. Instead of that, it tells me to create a new ID. I have tried to create and ID from a file (my digital certificate), then I write my password and my certificate appears. I select it, press continue but then the window closes and I have not the option to click sign.

I have been reading a lot from other users and still I have not a solution. (I have already reinstalled Adobe Reader, tried to sign another document...)

 

I hope you can help me.

 

Regards,

Ismael

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 11, 2022

    Hi @Ismael2345 

     

    We are sorry to hear that.

     

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

     

    Also, make sure you have the recent version 22.3.20258 or 22.3.20263 Optional update (Win Only). Go to Help > Check for updates and reboot the computer once.

     

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

    Regards

    Amal

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