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synchro9898
Participant
November 14, 2021
Question

Cannot input Mandarin in Adobe Pro DC MasOS version of Fill and Sign tool

  • November 14, 2021
  • 4 replies
  • 9135 views

I can not seem to input Mandarin when I use the Fill and Sign tool in Acrobat Pro DC (MacOS Monterey 12.0.1). I can only input English. I distinctly recall I used to be able to. I tried the online version and seem to be able to input Mandarin. Just the MacOS application seems to be giving me problem.

    This topic has been closed for replies.

    4 replies

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    soniakao
    Participant
    January 20, 2023

    Same problem, cannot input Mandarin using the Fill & Sign tool. My OS and default language is English, I have installed all the font packages as recommended. None of your proposed solutions work @Amal. I have to go to Edit to input Mandarin which is not nearly as easy to do when trying to fill in a form. Problem has been like this for awhile. Not what I expect from a professional company

    X
    xmanreturn
    Participant
    June 20, 2022

    I had the same issue, none of the suggestions made by the support team works.

    The issue is with the software, apparently the dev team broke the software.

    They need to release an update to fix the bug.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 20, 2022

    Hi there

     

    We are sorry to hear that.

     

    Would you mind sharing the version of the OS and the Acrobat/Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

     

    You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    Also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

    Regards

    Amal

    D
    daniels23918440
    Participant
    November 21, 2022

    Holy Moly!! Can you find a solution already? It's a year later and all you do is tell everyone to reinstall and create a test user profile?! It's almost 2023, the problem is that Chinese font cannot be displayed. Can we get a solution please? Somehow Adobe has to figure these things out, right?

      F
      Freddie Sze
      Participant
      April 10, 2022

      Hello @Amal. and everyone,

      I have the same problem and found this thread. The Chinese characters just won’t appear in the text box. It wasn’t like that in the previous versions (sorry I can’t recall what version was that!)

      My curent version: Adobe Acrobat Pro DC 2022.001.20085
      OS version: macOS Big Sur 11.6

      I have attached here 2 videos – one with what is happening on Acrobat, and the other of me typing on Google’s search box for reference.

      Regards
      Freddie

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      April 11, 2022

      Hi there

       

      Hope you are doing well and sorry to hear that.

       

      Please go through the help page https://helpx.adobe.com/acrobat/kb/macintosh-font-packs--acrobat---reader-.html and see if that works for you.

       

      Regards

      Amal

      F
      Freddie Sze
      Participant
      April 16, 2022

      Hi @Amal. ,

      I tried the font pack but the installation failed.

      I just noticed my Acrobat version has been updated from 2022.001.20085 to 2022.001.20112, probably done so  automatically by my Adobe Creative Cloud app (as I have not touched it at all). I downloaded the “DC 2022.x” font pack anyway, but when I tried to install it, it says:

       

      “Adobe Acrobat Reader DC 22.1.20085 or later must be installed before proceeding with this installation”.

       

      Apparently my Acrobat has superceded this version?

      Attached are screenshots of installation fail message, Acrobat about info, and my Creative Cloud App update page.

       

      I guess a newer font pack is due to come out? Please let me know what I should do. Thanks!


      Regards
      Freddie

       

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      November 15, 2021

      Hi there

       

      Hope you are doing well and sorry for the trouble.

       

      Would you mind sharing the build and the version number of Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

       

      If you are using the 64 bit version of the application, try to download the font pack https://helpx.adobe.com/acrobat/kb/font-pack-spelling-dictionary-64-bit-windows.html and see if that helps.

       

      Regards

      Amal

      T
      Tan22296861ivkb
      Participant
      December 17, 2021

      Hello Amal,

      Your suggestion is for Window user but not for me and synchro9898

      I have the same issue as synchro9898, we are both Mac user

      I am using Big Sur and have the same issue as Monterey, we can't input Chinese/Mandarin in the Fill & Sign tool

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      December 21, 2021

      Hi Tan,

       

      Sorry to keep you waiting, would you mind sharing the version of the Acrobat DC and the OS you are using?  Also make sure that the fonts are installed on the computer and go to Adobe Acrobat > Preferences > Page Display >Under Rendering, check 'Use local fonts'  > Click OK.

       

      If it still doesn't work, please share the PDF file in question, a small video recording of the issue and the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them with us via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

       

      Regards

      Amal

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