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Cannot print with Acrobat in Sonoma.

Explorer ,
Oct 08, 2023 Oct 08, 2023

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I running the latest released (not Beta) version Sonoma on a new Mac and cannot print with Acrobat.  The job goes to the print center, shows up for ~1 sec and then disappears.  No errors.  Printing with other apps works fine, including Adobe apps. Just a problem with Acrobat.  Anyone else seeing this?  

TOPICS
General troubleshooting , Modern Acrobat , Print and prepress

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correct answers 2 Correct answers

Explorer , Oct 09, 2023 Oct 09, 2023

Contacted Adobe Support and got the following.  Acrobat not printing in Sonoma is a known bug that has not been resolved yet.  The workaround is to click on the "Advanced" button in the print dialog and choose "Print As Image".  That works... for now.  Note that "Print As Image" is a sticky setting and once checked, will remain on for remaining prints, till it is explicitly turned off.

 

Hope this helps.

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Adobe Employee , Oct 18, 2023 Oct 18, 2023

Hi All,

 

The latest Adobe Acrobat version (23.06.20360) released addresses this issue. Please update the application to the newest version using the following steps:

- In Acrobat, go to Menu > Help
- Select "Check for Updates."

 

For more information about the new release, refer to the following link: Adobe Acrobat Release Notes.


Let us know how it goes.


Thanks,
Meenakshi

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Community Beginner ,
Oct 08, 2023 Oct 08, 2023

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I've had similor problems. Distiller seems to have troubles and after a while there appears somerthing like 

 

A PDF file cannot be created from the following file:

/var/folders/wl/rf9rt6y96jd46gqsn6h12zbw0000gn/T/PSbmDDom.tmp

For details on how to use the Adobe PDF settings: High qualityät

see the log file

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Explorer ,
Oct 09, 2023 Oct 09, 2023

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FWIW, I also tried the following:

  • Uninstalling and reinstalling Acrobat
  • Installing Acrobat Reader to use for printing
  • Printing via the root account (test read here)

No joy...

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Community Beginner ,
Oct 09, 2023 Oct 09, 2023

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For me the same. It worked one time, and then again the problem reappeared...

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Explorer ,
Oct 09, 2023 Oct 09, 2023

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Contacted Adobe Support and got the following.  Acrobat not printing in Sonoma is a known bug that has not been resolved yet.  The workaround is to click on the "Advanced" button in the print dialog and choose "Print As Image".  That works... for now.  Note that "Print As Image" is a sticky setting and once checked, will remain on for remaining prints, till it is explicitly turned off.

 

Hope this helps.

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New Here ,
Jan 30, 2024 Jan 30, 2024

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unable to click on advanced....

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New Here ,
Feb 10, 2024 Feb 10, 2024

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LATEST

same problem

 

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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Hi stang91478321,

 

Thank you for reaching out.

 

The team is aware of the issue and is working on the fix. We will update you once the fix will be available.

We appreciate your patience.

 

Thanks,

Meenakshi

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Guest
Oct 17, 2023 Oct 17, 2023

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Likewise no help from Adobe, BUT...

Doing some "old school" poking around, the following allowed printing to resume (at least two documents in a row).

I have yet to confirm whether this "fix" is perserved after restarting computer.

FIX:

1) Close Adobe Acrobat and Distiller

2) Open Finder / Applications

3) Open Adobe Acrobat 2020 folder

4) Move to trash "Acrobat Distiller.app"

5) Open Trash

6) Put Back "Acrobat Distiller.app"

7) Open Acrobat Pro

8) Attempt printing a file (it worked for me, at least in the short run)

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Guest
Oct 17, 2023 Oct 17, 2023

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Update: After Restarting the computer I was able to successfully print as before. Perhaps this is the "fix" (for now).

 

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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Hi All,

 

The latest Adobe Acrobat version (23.06.20360) released addresses this issue. Please update the application to the newest version using the following steps:

- In Acrobat, go to Menu > Help
- Select "Check for Updates."

 

For more information about the new release, refer to the following link: Adobe Acrobat Release Notes.


Let us know how it goes.


Thanks,
Meenakshi

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Guest
Oct 18, 2023 Oct 18, 2023

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Is there an update coming for the desktop version of Acrobat Pro 2020?

My software says it it up to date:

Screenshot 2023-10-18 at 7.20.22 AM.png

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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Same here!

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Adobe Employee ,
Oct 20, 2023 Oct 20, 2023

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Hi stephend78049092 and pokerfacejb,

 

As you are using the Acrobat 2020 Classic version on Mac OS Sonoma, the fix will be available in a tentative future update.

We will update you once the fix patch will be available. We appreciate your patience.

 

Thanks,

Meenakshi

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New Here ,
Nov 27, 2023 Nov 27, 2023

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Are there any alternatives to Adobe Acrobat?  A Mac version of something?  I want to dump AA, this is so frustrating.

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New Here ,
Dec 28, 2023 Dec 28, 2023

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Hi All,

I am also having this problem.  My Acrobat version is Continuous resease 2023.008.20423 and I still cannot print .  If I try to print the application just freezes and stops responding and I must perform a forced quit.

 

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New Here ,
Jan 12, 2024 Jan 12, 2024

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I have the printing issue but cannot see the latest update.  I am on .....58 and the message is: "Adobe Acrobat is already up to date."

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Community Expert ,
Jan 19, 2024 Jan 19, 2024

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Updating this way generate an error

 

Capture d’écran 2024-01-19 à 16.46.33.png

 

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Community Expert ,
Jan 19, 2024 Jan 19, 2024

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Hee Ha!

I totaly uninstalled Acrobat and after clean reinstall everything works fine now!

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Explorer ,
Dec 13, 2023 Dec 13, 2023

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I save the file, open in Preview and print from there. No doubt, I am missing some of the advanced print features by doing this but I do not need them.

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New Here ,
Jan 12, 2024 Jan 12, 2024

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I updated to Sonoma yesterday and now I can't print from Desktop version of Adobe Acrobat Pro 2017 on MacBook Pro. I get an error message saying "no pages are selected to print" makes no sense. I checked for updates and it shows it's up to date, version 17.0, any suggestions? I checked my account and the license is current. 

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New Here ,
Jan 12, 2024 Jan 12, 2024

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Changing the setting to print as image worked but I do hope they fix this issue. 

thank you! 

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Explorer ,
Jan 13, 2024 Jan 13, 2024

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They did fix this issue but you have to upgrade to Acrobat 2020.

There is a workaround: save your file, open in Preview and print from there.

 

What Adobe has not fixed is the Text Tool in Sonoma. It still doesn't work and there's no prediction for when it will. I was told that I had to have 2020 for this to work—and then it didn't. No doubt that, when it does in 2020, it will not in 2017.

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