Cannot Rearrange Files in Portfolio

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I have been dragging and dropping files within PDF Portfolios for years and suddenly this has become very difficult over the past several months or more.  I'm using Adobe Acrobat Pro DC on a Windows 11 machine (however, this started when I was still using a Windows 10 machine).  ALL software up to date.

When I click on a file to drag it into a different order it will not move right away.  Sometimes I have to wait anywhere from several seconds to several minutes until the portfolio will allow me to move anything.  I've tried different actions to see if anything helps with no better luck, e.g. - saving and moving; closing, opening and moving, etc.

Does anyone know what is causing this "delayed" action?

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

Is this a behavior with a particular file or with all the portfolio files? Please try with a different portfolio file and check. If the file is stored on a shared network/drive, please download it to your computer first and try again.

Also make sure you have the recent version 21.11.20039 installed go to help > check for updates and reboot the computer once. Also try to repair the installation from the help menu (Win only) and reboot.

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[Nikki5C26]

I haven't found a solution but have been experiencing this issue a lot lately too, and there doesn't seem to be any consistency re: what files I'm compiling or where I'm saving. It is just randomly not working, or working terribly slow. It's almost like there was an update that made it this way. I really, really hope Adobe fixes this! This affects ~50% of what I do right now.

[Amal.]

Hi @Nikki5C26 

Hope you are doing well and sorry to hear that.

I tried to reproduce the issue and its working fine at my end. Would you mind sharing a small video recording of the steps and the issue for a better understanding?

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20314  installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

~Amal

[claudel9454857]

Same problem here. Extremely frustating and time consuming. This is a bug/defect with Acrobat for sure.

[Amal.]

Hi @claudel9454857 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2006x installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.


If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Regards
Amal

[JohnnyVic]

I have this problem with 2023.006.20320. The behaviour is very simple, when you drag a PDF icon in the portfolio panel the mouse should change to a bold solid black arrow with a thin blue horizontal line showing where the PDF will move to.

If the mouse is over top of another PDF the mouse pointer will be a bold stop symbol (circle with diagonal line) indicating you can't drop it. If your mouse pointer continues to show as the standard windows mouse cursor then you know the dragging is not working.

See attached pictures.

[Amal.]

Hi there

Please update the application to the new version 23.06.20380 from the help menu > check for updates and reboot the computer once and see if that works.

~Amal

[Donna32087703ef44]

Same problem here!!  Very frustrating!!

[AdbeMan · Accepted solution]

Hello,

I know this thread is a couple years old but to rearrange files in a portfolio, you have to double click and hold on the file / folder you would like to move. Once you double click and hold you can move the file / folder to your desired location within the portfolio.