Cannot right click and convert word documents to pdf. "Security level set to High" Error

[Yuri Podmoroff]

I am using the latest version of Adobe Acrobat Pro DC and Windows Office 365 pro. I can convert word files to pdf by opening them and saving as pdf but when I right click the document and press convert to pdf, I get the security level set to high error.

I have enabled all macros and added the file location to trusted but nothing it working. I have even repaied both office and acrobat instalations with no success. Please help.

[Amal.]

Hi Yuri Podmoroff

We are sorry for the trouble. As described you are getting the error 'security level set to high' 

Please refer to similar discussions below and see if that works.

• (https://community.adobe.com/t5/acrobat/security-level-too-high-warning/td-p/10465483?page=1)
• (https://community.adobe.com/t5/acrobat/security-level-is-set-to-high-creating-pdf/td-p/7610174)

Let us know how it goes

Regards

Amal

[Yuri Podmoroff]

Hey Amal, you can see in my post I have done all things layed out in those threads. THey did not work for me and that is why I submitted a new thread.

[Amal. · Accepted solution]

Hi there

We are sorry to hear that. Please try the following steps and see if that helps:

• Remove the Application using the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
• Reboot the Computer
• Reinstall the application using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

If it still doesn't work, please create a new test user profile with full admin rights in Windows or enable the root account in Mac (https://support.apple.com/en-us/HT204012) and try using the application there and check.

Let us know how it goes.

Regards

Amal

[Yuri Podmoroff]

The link to re-download gives a 404 error.

EDIT: Oops, I see a bracket accidentally was included in the link.

[Amal.]

Hi there

Thanks for sharing the update.

Please try to re-download the application using the steps mentioned above and see if that works for you.

Let us know if you need more help

Regards

Amal

[Yuri Podmoroff]

Re-downloading did not work but creating a new user did. Thank you for the help!

[Amal.]

Hi there

We are glad to hear that the issue got fixed.

feel free to contact us for any assistance required in the future.

Regards

Amal

[Karen5C85]

Been there done that. It does not work. Instead of jerking people around with non-solutions, why doesn't Adobe look into the problem--many of have that issue.To throw links at people and think that is providing help is useless and rotten customer service. 

[Amal.]

Hi @Karen5C85 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20314 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal