Cannot right click and convert word documents to pdf. "Security level set to High" Error

Question

I am using the latest version of Adobe Acrobat Pro DC and Windows Office 365 pro. I can convert word files to pdf by opening them and saving as pdf but when I right click the document and press convert to pdf, I get the security level set to high error.

I have enabled all macros and added the file location to trusted but nothing it working. I have even repaied both office and acrobat instalations with no success. Please help.

Amal. · Accepted Answer

Hi there

We are sorry to hear that. Please try the following steps and see if that helps:

Remove the Application using the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
Reboot the Computer
Reinstall the application using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

If it still doesn't work, please create a new test user profile with full admin rights in Windows or enable the root account in Mac (https://support.apple.com/en-us/HT204012) and try using the application there and check.

Let us know how it goes.

Regards

Amal

Amal. · Answer

Hi Yuri Podmoroff

We are sorry for the trouble. As described you are getting the error 'security level set to high'

Please refer to similar discussions below and see if that works.

Let us know how it goes

Regards

Amal

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