Clicking on Sign in Acrobat pro does nothing

[Faisal27830964u212]

I have a strange problem. In Acrobat Pro in my desktop PC, whenver I click on the Sign icon in the tool bar, nothing happens. If I go to E-Sign in menus and click Sign and Fill, nothing happens. However the same works just fine in Acrobat Reader using the same adobe account.

Also in my laptop, the sign functionality in Acrobat Pro works perfectly using the same account. 

Acrobat Pro in my desktop is updated to the latest version. I tried reinstalling, same problem. I deleted all Adobe folders from the user\AppData, same problem. I created a new user on my desktop PC and Acrobat Pro still have the same issue with the new users. 

Can anyone help me troubleshoot this problem?

[Amal.]

Hi @Faisal27830964u212 

I hope this message finds you well. I am sorry to hear that you are experiencing issues with your Acrobat DC.

Would you mind sharing the version of Acrobat DC you are currently using? To check the version, kindly navigate to the Help menu and select "About Acrobat". It is recommended to ensure that you have the most recent version, which is version 23.01.20093. If you do not have the most recent version, please navigate to the Help menu and select "Check for Updates", and then reboot your computer.

In addition, you may try repairing the installation from the Help menu (Windows only) to see if that resolves the issue. You can also reset Acrobat preferences to default settings as described in this article: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

If the issue still persists, you may try creating a new test user profile with full admin rights (Windows) or enabling the root account (Mac) and trying to use the application there.

However, if the issue still persists, it may be necessary to remove the application using the Acrobat cleaner tool, which you can download from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html. After removing the application, please reboot your computer and then reinstall the application using the direct link: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Regards

Amal

[Faisal27830964u212]

Hi Amal,

The only step that worked was the Cleaner tool followed by reboot and installation from the download link you provided. I'm glad this problem which has presisted so long for me is finally resolved. 

Thank you so much for your help.

[Amal. · Accepted solution]

Hi @Faisal27830964u212 

We are glad to hear that the issue is fixed for you now.
Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Regards

Amal

[centuryt13273984]

The step to remove Acrobat Pro 2020 using the cleaner tool 100% resolved the same issue for me, as well.

Thank you!

Morgan