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beicho
Participant
December 7, 2022
Question

Cloud storage don't work in Adobe Acrobat Pro

  • December 7, 2022
  • 2 replies
  • 4862 views

Hello, the cloud storage in my application doesn't work, I can't upload a PDF file or even open a PDF file in the desktop application.

I try to uninstall and remove the app with the Adobe Cleaner but the problem it's the same, this problem is with the recent version, I have the "2022.003.20282 64-bit" version.

 

Please help, I have the freeze starting problem too but the cloud storage is the most importan, thank you

This topic has been closed for replies.

2 replies

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
December 13, 2022

++Adding to the topic,

 

You may try Control Panel => Credential Manager:

 

Clear the cache for both of Web Credentials and Windows Credentials

 

NOTE: Close all programs before doing, and preferably disconnected from the Internet.

 

A reboot may be required.

B
beichoAuthor
Participant
December 26, 2022

Can you explain, please? I have many programs with the name "Adobe" in the credential manager, which delete?, thanks

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
January 3, 2023

Hi,

 

Sometimes, when using cloud services for long periods, the file synchronization services that are supposed to update changes to local files break for some reason.

 

Using Microsoft Support forums guidance, I was able to work around this issue with Microsoft OneDrive and Office365.

 

I was able to assist another user who had the same issue with Microsoft SharePoint.

 

In the case of Creative Cloud, you may need to delete all Adobe credentials and see if it resolves the issue.

 

This procedure is safe to perform. All you're doing is clearing a cache of credentials  and resetting the file synchronization services.

 

It gets tricky though if you're using Acrobat with third-party cloud services. In which case, you may need to also clear and reset the credentials cache directly from the app or program that interfaces with Adobe Acrobat (not from the Adobe Acrobat program itself).

 

In any case, You will be prompted to sign back in with your cloud credentials after you perform this procedure. Soon after you sign in the problem should not persist.

 

Let us know if this helped.

Amal.
Community Manager
Amal.Community Manager
Community Manager
December 8, 2022

Hi @beicho 

 

Hope you are doing well, and sorry to hear that.

 

There was some issue ongoing with the Adobe cloud, which is now fixed; please try to log out of the application once and reboot the computer, and re-login to the application with the same Adobe ID and check if that works. 

 

Regards

Amal

B
beichoAuthor
Participant
December 10, 2022

Thanks but the problem remains, I try log out and reboot but not work, the problem is in the desktop application, in the web version the cloud works normally.

 

The message in the application its the same, can I solve this?

Amal.
Community Manager
Amal.Community Manager
Community Manager
December 13, 2022

Hi @beicho 

 

We are sorry to hear that.

 

Please try to repair the installation from the help menu (Win Only) and see if that works.


Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Windows and try using the application there and see if that works for you.

 

Regards

Amal

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