Combining files - word documents

[rachels49645718]

My colleagues and I have come across a problem when we combine files that only seem to be a problem on their machines and not on mine. I am working on an Imac and they are on higher-spec PCs.

The problem occurs when combining files together. The combine file function will work fine on all PDF files, but returns an error on most word documents saying "Error during Processing", and skipping them. It doesn't seem related to the file size as it has returned the error for files under 50kb as well as on the larger ones. We have tried downloading the files and saving them to a folder on the desktop to make sure it isn't related to the path length or being online (again, the PDF files saved into the same location don't have any issues). When the files are first added to the combine file section and the previews are generated, it has no issue or errors with them.

Does anyone have any other ideas for why this is happening and how we can fix it?

[Shellmanda]

Changing this setting also worked for me. I've been trying to fix this error for a few months, so thank you for posting your solution!

[Lina36063702ie7y]

Thank you for the fix! It worked!

[Dynamic_strategist8654]

Thanks to Nick256... below, the fix worked for me: "I resolved it by going into Preferences, Security (Enhanced), and disabling Enable Protected Mode at startup (Preview)."  This has been so frustrating because it suddenly stopped working a couple of months ago and I've been converting files one at a time before combining them. Now I realize that it occurred after an update - must be a new default setting in Adobe. Good luck!

[S. S]

Hi @Dynamic_strategist8654,

Hope you are doing well. 

Thanks for writing about what worked for you.

Please feel free to mark the statement correct or leave an upvote for future users to use the statement as a reference.

Regards,
Souvik.

[jane-e]

Hi @Dynamic_strategist8654,

Please feel free to mark the statement correct

By @S. S

HI Souvik

Only Adobe Staff, Community Experts, and the OP can mark an answer correct. The OP was rachels49645718 in 2023.

Jane