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rachels49645718
New Participant
February 17, 2023
Question

Combining files - word documents

  • February 17, 2023
  • 6 replies
  • 24702 views

My colleagues and I have come across a problem when we combine files that only seem to be a problem on their machines and not on mine. I am working on an Imac and they are on higher-spec PCs.

The problem occurs when combining files together. The combine file function will work fine on all PDF files, but returns an error on most word documents saying "Error during Processing", and skipping them. It doesn't seem related to the file size as it has returned the error for files under 50kb as well as on the larger ones. We have tried downloading the files and saving them to a folder on the desktop to make sure it isn't related to the path length or being online (again, the PDF files saved into the same location don't have any issues). When the files are first added to the combine file section and the previews are generated, it has no issue or errors with them.

Does anyone have any other ideas for why this is happening and how we can fix it?

    6 replies

    N
    Nick25695565jo5a
    New Participant
    March 29, 2023

    So I've had this happen a couple of times now. I resolved it by going into Preferences, Security (Enhanced), and disabling Enable Protected Mode at startup (Preview). It happened on the same PC more than once, so I think an update must have enabled it a 2nd time.

      J
      Jennifer256004014zh9
      New Participant
      April 1, 2023

      Holy Cow...I am keeping this community safe...I have spent HOURS on the phone and chat with support trying to fix this issue (started for me in January). NO ONE has been able to fix it. I went in and changed this setting and it is now working again (although it could not convert one of the documents - I assume for some other reason). I am hoping this continues to work for me! Thank you for commenting and saving me more time on with support!!

      B
      Birgit5EB1
      New Participant
      March 13, 2023

      This is also happening to me.

      I have Adobe Acrobat Pro, version 2023.001.20064-0, (23.256).

      The attached pictures are in Swedish, sorry about that. The first file shows the view inside Adobe Acrobat Pro, tool Create PDF. It shows that it should be possible to uploade a docx-file. But when you click on the empty frame to view your files you wont see any docx.file, please see the next attached file below; list of possible files. I also attach the settings in Adobe Acrobat Pro, as you can see Microsoft office Word is missing, but not powerpoint and Excel. The last post is the settings in Word which shows that PDF-maker for office is installed. So could you please provide some help to solve this issue?

      Regards Birgit Postol

       

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      March 21, 2023

      Hi @Birgit5EB1 

       

      Hope you are doing well and sorry for the delayed response.

       

      Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once and reinstall the application using the direct link
      https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

       

      Let us know how it goes.

       

      Regards
      Amal

      N
      Nick25695565jo5a
      New Participant
      March 27, 2023

      Is there any news on this issue? I have a user with the same issue occuring. It was working fine on Friday and came in today and its failing. 

      N
      NZShayne
      New Participant
      March 3, 2023

      This is also happening to me. Same fault as several are reporting

       

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      March 9, 2023

      Hi @NZShayne 

       

      Would you mind sharing the screenshot of the error message and the requested logs so that we can isolate the issue for the fix.

       

      Regards

      Amal

      S
      SARAH28841753x34x
      New Participant
      March 13, 2023

      Hi, what is the solution please as it's creating a lot of hassle with having to pdf everyting prior to combining, if I recall there was a similar issue 3-4 years ago.

      L
      Linda28472632jnq3
      New Participant
      February 18, 2023

      I've just purchased Adobe Acrobot Pro and when I try to combine an Office 365 Word document, I get an error message everytime.  It says it skipped the file becasue Adobe encountered an error. Can someone help me sort this out? 

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      March 2, 2023

      Hi @Linda28472632jnq3 @Ryan28458370p6xa 

       

      Would you mind sharing the requested logs as described in the earlier response, so that we can isolate the issue for the fix?

       

      Regards

      Amal

      L
      Linda28472632jnq3
      New Participant
      March 27, 2023

      Amal, I apolgoize for the late reply, but I'm unclear as to what logs you're referring to.  Everytime I try to combine a Word document I get an error message 

      R
      Ryan28458370p6xa
      New Participant
      February 17, 2023

      This is happening to mine as well. "An unexpected error has occured using PDFMaker"

      jane-e
      jane-e
      Braniac
      February 17, 2023

       

      @Ryan28458370p6xa wrote:

      This is happening to mine as well. "An unexpected error has occured using PDFMaker"

       

      You replied to a thread instead of creating a new one. Are you also getting "saying "Error during Processing" when you are using Combine on a PC, or do you have a different issue from the OP?

       

      Jane

       

      R
      Ryan28458370p6xa
      New Participant
      February 17, 2023

      I believe it is the same issue as OP. I have word installed. When I am combining a PDF and Word document into one PDF document, an "unexpected error" occurs, and the process is cancelled.

      jane-e
      jane-e
      Braniac
      February 17, 2023

      @rachels49645718 

       

      To confirm: I think you are saying you are using the Combine feature of Acrobat to combine PDFs and Word documents, but the Word documents are not working. 

       

      If so, the first thing to ask is if your colleagues have Word installed, which is required (and you didn't say).

       

      If not, please clarify, as I may have misunderstood.

       

      Jane

       

      R
      rachels49645718Author
      New Participant
      February 17, 2023

      Hi Jane, 

       

      Yes, you're right in thinking we are combining PDFs and word files, but word files are not working. And yes, Microsoft is installed. And sometimes it will convert a word file, but more often it fails.

       

      Thanks,

      jane-e
      jane-e
      Braniac
      February 17, 2023

      @rachels49645718 

       

      The "sometimes" thing is baffling. I wonder if it's something with those particular Word files. For testing purposes, can you try:

      • On the PC: Try converting one of the problem files by itself from within Acrobat and also from the Acrobat ribbon in Word.
      • On your Mac: does the exact same problem Word file work for you when you use Combine on your iMac?

       

      Jane

       

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