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Comments not shown in Comments overview

Explorer ,
Feb 14, 2022 Feb 14, 2022

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Hi all,

 

I've been experiencing problems with the comment list that can be found under the 'Comments' tab inside Acrobat.

 

Normally, when I open the comments overview all comments in the entire document are listed. Since a week or two his is not the case anymore. Quite often one or two comments are shown, while there are infact many others.

 

It's not a filter setting as far as I can see. The only way I've been able to get the comments to show up in the overview list is by actually visiting all pages in the documents one by one. Only then do the comments show up in the overview.

 

Am I missing something here? I've actually made a fool out myself by telling people they forgot to save the comments. 😛

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Adobe Employee ,
Feb 14, 2022 Feb 14, 2022

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Hi Jamie

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.11.20039 installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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New Here ,
Feb 23, 2022 Feb 23, 2022

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I'm having the same problem here. I'm on latest Acrobat version on OSX Monterey. Comments aren't showing up in the list unless I skip through the entire PDF, page by page, and sometimes not even then (see screenshot). I tried @Amal.'s advice and reset preferences but it didn't work (also out of all the files and folders that article said I should remove, com.adobe.Acrobat.Pro.plist was the only one actually there).  There seems to be many more people experiencing this problem, and getting complaints from clients: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/43427637-not-all... Screenshot 2022-02-23 at 11.04.58.png

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Adobe Employee ,
Feb 23, 2022 Feb 23, 2022

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Hi there

 

We are sorry to hear that the issue still exists. Have you tried to use the application in the root accont as suggested earlier? Please try to enable the root account in MAC and try using the application there and check if that works for you.

 

Regards

Amal

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New Here ,
Feb 23, 2022 Feb 23, 2022

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Yes, @Amal.  I've tried that. The problem persists. I still need to go through the entire file for comments to load.

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Adobe Employee ,
Feb 25, 2022 Feb 25, 2022

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Hi there

 

Thanks for trying out the suggestion. Would you mind sharing the small video recording of the same for a better understanding? Also please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via document cloud as expalined here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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Explorer ,
Mar 23, 2022 Mar 23, 2022

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Hello Amal,

 

Please find below a screen recording of the problem and my Adobe CC logs.

 

Adobe LogCollector logs 

 

Recording

 

 

 

 

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Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

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Hi Jaime

 

Hope you are doing well and sorry to hear that the issue still exists.

 

Have you updated the application to the recent version 22.1.20085 from the help menu and still experiencing the issue?

Go to help > check for updates and reboot the computer once.

 

Also, please confirm the version of the OS you are using?

 

Regards

Amal

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Explorer ,
Mar 25, 2022 Mar 25, 2022

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Hello Amal,

 

During the recording I was using Acrobat 22.1.20085 on MacOS Monterey 12.2.1.

 

Kind regards,

Jaime

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Adobe Employee ,
Mar 28, 2022 Mar 28, 2022

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Hi Jamie

 

Thanks for sharing the details, we have raised this issue to our engineering team for review.

 

We will share the update as soon as we get any news from them

 

Thanks for your time and patience

 

Regards

Amal

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Community Beginner ,
Jun 07, 2022 Jun 07, 2022

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Hi Amal,

 

I was wondering if there has been any info on the comments not showing up in the comment overview. It is happening to me, but only when there are multiple users commenting on a pdf.

 

Thank you,

Jenny

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Adobe Employee ,
Jun 10, 2022 Jun 10, 2022

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Hi Jenny

 

We haven't got any update yet, as the issue is still under investigation by our engineering team. 

 

We will share the update as soon as we get any news from them.

 

Regards

Amal

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Participant ,
Apr 07, 2023 Apr 07, 2023

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Hi Amal

 

Any update from your team for this issue?

 

Regards

Ganesh.R

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Community Beginner ,
Apr 15, 2022 Apr 15, 2022

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I too have been experiencing this exact same issue on Windows machines in the US.

 

In my case it seems to happen only when multiple people comment on the same pdf. So far, when only one person comments I have not had the issue.

 

This is quite a problem as I am missing client corrections. 

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Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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Same issue here, potentially VERY embarrasing if I don't pick up all client comments. It doesn't appear to happen with every document.

MacOS Monterey 12.1

Acrobat Pro DC 2022.001.20169

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New Here ,
Mar 21, 2023 Mar 21, 2023

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When we update acrobat to this version it work 2023.001.20063

 

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New Here ,
Oct 04, 2023 Oct 04, 2023

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I am using the version 2023.001.20063, and all my 163 comments disappeared.

 

I followed all the suggestions and instructions aboe, and still the comments are missing. Please help.

 

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Adobe Employee ,
Oct 05, 2023 Oct 05, 2023

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Hi there

 

Please go to Edit  or CTRL+K (Win), Adobe Acrobat (mac) > Preferences > General > Uncheck "Show online storage when opening file" > Click OK and reboot the application and check if that works.

 

~Amal

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New Here ,
Apr 09, 2024 Apr 09, 2024

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I'm having these same issues. My editor has marked up the PDF with the changes and sent it to me via the Abode Acrobat shared files. While the file is loading the changes are marked in the PDF (as seen by the redline through the text) but in the comments bar it states there are no comments and once the file is fully loaded even those redlines indicating changes disappear. (pictured below)

I'm using the online Adobe reader. When I download the file and open it in Adobe Acrobat Pro 2024 I get no comments at all.

My editor has spent days marking up the changes, Have I don;t something wrong with access these changes? I don't want to tell my editor to redo all her edits again unless I'm sure this information is lost. And if it is lost—why is it? Can't afford to use a program that is unreliable. 

Screenshot 2024-04-10 at 10.12.48 am.png

 

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Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

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LATEST

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please update the application to the new version 24.02.20687 from the help menu > check for updates and reboot the computer once.

 

Also under the comments section, please make sure that any kind of filter is not applied.

 

Let us know how it goes.

 

~Amal

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