(Commnet) Draw Cloud does not show, but edit box is there

Question

Up until this week, draw cloud worked fine. Now I make the draw cloud, connect the dots and it doesn't show. Click back in the location of the draw cloud, and I can edit. I have changed the colors to no avail.

I have repaired Abobe Acrobat Pro DC and restarted the computer.

Post mentioned to turn off touch screen. It is off and this is not a touch screen computer.

I am able to make boxes and text, haven't tried any of the other comment options.

Without uninstall/reinstall, anyone have any options?

Amal. · Answer

Hi John

Hope you are doing well and sorry for the trouble. As described you are unable to draw the cloud using the comment tool.

- Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check

- What is the version of the Adobe Acrobat Pro DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer once.

If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and check.

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and see if that works.

Regards

Amal

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