Compare File Error - Acrobat could not create the report document

Explorer ,
Apr 21, 2022 Apr 21, 2022

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Using Acrobat Pro DC 22.001.20117 in Windows.

Open 2 files to compare, it appears to be doing the compare, but then the error displays.

 

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Edit and convert PDFs , General troubleshooting

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the screenshot of the error message that you get, for a better understanding?

 

As you have the recent version of the application, please try to repair the installation from the help menu > repair installation and reboot the computer.

 

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

Regards

Amal

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Explorer ,
Apr 25, 2022 Apr 25, 2022

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Hi Amal, please find image attached.

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Adobe Employee ,
Apr 27, 2022 Apr 27, 2022

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Hi there

 

We are sorry to hear that.

 

Have you tried the other steps shared above?

 

Let us know if that helps

 

~Amal

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