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L
Liz G - CCT
Inspiring
April 21, 2022
Question

Compare File Error - Acrobat could not create the report document

  • April 21, 2022
  • 1 reply
  • 1767 views

Using Acrobat Pro DC 22.001.20117 in Windows.

Open 2 files to compare, it appears to be doing the compare, but then the error displays.

 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 22, 2022

Hi there

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the screenshot of the error message that you get, for a better understanding?

 

As you have the recent version of the application, please try to repair the installation from the help menu > repair installation and reboot the computer.

 

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

Regards

Amal

L
Liz G - CCTAuthor
Inspiring
April 25, 2022

Hi Amal, please find image attached.

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 27, 2022

Hi there

 

We are sorry to hear that.

 

Have you tried the other steps shared above?

 

Let us know if that helps

 

~Amal

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