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Nikita21917005vq8x
Participating Frequently
November 24, 2021
Answered

Copying and Pasting PNG causes a black box

  • November 24, 2021
  • 7 replies
  • 17310 views

Hi guys

 

Please can someone assist me?

 

I can add a PNG image in Adobe Acrobat DC (version 21.007.20099), but when i try to copy that same image and paste it into the same PDF document, it causes a black box

 

This has never happened before? i have always been able to copy and paste PNG images without an issue?

 

Please assist?

    Correct answer Amal.

    Hi @Nikita21917005vq8x  @Melissa26711552r0ue @Ryan2565820517g5 @threeeyedspider @AthenaAdvancedSolutions 

     

    Hope you are doing well.

     

    The new version of Adobe Acrobat DC 22.3.20310 is now available, addressing this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    Regards

    Amal

    7 replies

    L
    laurk82829934
    Participant
    April 20, 2023

    Neither all this, nor anything else I have read on forums has fixed this for me.

    R
    Roy32126028egfi
    Participant
    September 1, 2024

    When I copy & paste an Image from a PDF into a Word Document, I get a black box. The answers from Adobe have been completely unhelpful. This problem has only recently occurred.  I assume thaty Adobe has upgraded their programs to cause this issue . . .  as an attempt to force customers into a Paid solution. Very unethical . . . otherwise they would have provided a coherent solution.

      Amal.
      Community Manager
      Amal.Community ManagerCorrect answer
      Community Manager
      January 12, 2023

      Hi @Nikita21917005vq8x  @Melissa26711552r0ue @Ryan2565820517g5 @threeeyedspider @AthenaAdvancedSolutions 

       

      Hope you are doing well.

       

      The new version of Adobe Acrobat DC 22.3.20310 is now available, addressing this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

      You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

       

      Regards

      Amal

      joelg60033438
      joelg60033438
      Participant
      February 25, 2022

      I was able to get this resolved after having a support agent remote into my computer. Try going to edit, then prefeneces. Under Security (Enhanced), make sure enable enhanced security is uncheck, enable protected mode at startup is unchecked, and protected view is off. After checking these settings, you might want to close and reopen Acrobat

        B
        bzzz00
        Participant
        March 5, 2022

        This worked! Thank you so much!!

          C
          Christie22769357wv98
          Participant
          January 21, 2022

          Having the same issue - started this week - any solution?

           

            N
            Nikita21917005vq8xAuthor
            Participating Frequently
            February 7, 2022

            Not a permanent solution, but i found that copying and pasting 2 or more images at once works fine 🙂

              B
              bzzz00
              Participant
              February 7, 2022

              This worked!!! Thank you so much!!!

                M
                Mary21949029mbtr
                Participant
                November 26, 2021

                I have also experienced the same issue, happened recently, been able to copy and paste for ages without any issues and all of a sudden it gives a black image (png file).

                 

                Please try and provide a solution as it seems to be a general problem being experienced.

                  Amal.
                  Community Manager
                  Amal.Community Manager
                  Community Manager
                  December 2, 2021

                  Hi there

                   

                  We are sorry to hear that

                   

                  Please collect the Adobe CC logs as described here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

                  and the procmon logs (Win Only) as described here - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

                   

                  and share the logs via document cloud - https://acrobat.adobe.com/link/home/

                   

                  Regards

                  Amal

                  N
                  Nikita21917005vq8xAuthor
                  Participating Frequently
                  December 2, 2021

                  Hi Amal

                   

                  Here is the CC Logs AdobeLogs_20211202_071432_676-win-GS.zxp

                  And here is the link

                   

                  https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:5fba0074-845b-4704-b905-9d90ae69b2fd

                   

                  N
                  Nikita21917005vq8xAuthor
                  Participating Frequently
                  November 25, 2021

                  It happens in any PDF file

                  Moved the preferences folder as you suggested and it does not help

                  Have attached an example of a PNG that i use and a video showing what happens

                  i have copied and pasted images like this onto acrobat for ages. never had an issue

                   

                  Windows Version 19042.1348

                  Amal.
                  Community Manager
                  Amal.Community Manager
                  Community Manager
                  November 25, 2021

                  Hi Nikita,

                   

                  Thanks for sharing the details along with the PNG file and video recording.

                   

                  We would also require the procmon logs from your Windows machine as described here - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share the logs file with us via document cloud as described here - https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

                   

                  Regards

                  Amal

                  N
                  Nikita21917005vq8xAuthor
                  Participating Frequently
                  November 25, 2021

                  Hi Amal

                   

                  Here is the link

                   

                  https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:4b52ad97-53ef-486d-8531-a44bc2a1fa7e

                   

                  Amal.
                  Community Manager
                  Amal.Community Manager
                  Community Manager
                  November 24, 2021

                  Hi Nikita

                   

                  Hope you are doing well and sorry for the trouble. As described, Copying and Pasting PNG causes a black box

                   

                  Would you mind sharing a small video recording of the issue for a better understanding? Also please share the sample PDF file and the PNG image so that we can check it our end.

                   

                  Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

                   

                  What is the version of the OS you are using?

                   

                  Please try to reset the Acrobat preferences https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that makes any difference

                   

                  You may also create a new test user profile or enable the root account in MAC and try using the application there and check.

                   

                  Regards

                  Amal

                  joelg60033438
                  joelg60033438
                  Participant
                  February 25, 2022

                  I am experiencing the same issue, I noticed it started happening mid january, before then, it would paste fine. I'm guessing maybe linked to an update or something.

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