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A
Adrian31029465rig2
Participant
July 12, 2023
Question

Crash rdrcef.exe

  • July 12, 2023
  • 1 reply
  • 972 views

Buenos días,

 

En los ordenadores de nuestra compañia estamos observando un incremento de crashes rdrcef.exe. Necesitariamos asistencia tecnica para identificar de donde viene el problema y cual es la solución que podemos dar.

 

Gracias,

 

Saludos.

    This topic has been closed for replies.

    1 reply

    Amal.
    Amal.
    Legend
    July 12, 2023

    Hi @Adrian31029465rig2 

     

    Hope you are doing well and thanks for reaching out.

     

    Would you mind sharing more details about the issue you are experiencing, what is the workflow/steps you are doing when you observe the crash? Is it crashing on application lauch or when using any function? A small video recording would be very helpful.

     

    What is the version of the OS and Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

    ~Amal

     

    A
    Adrian31029465rig2Author
    Participant
    July 20, 2023

    Gracias, vamos a probarlo en nuestros equipos y os comentamos si está solucionado o no.

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